Sales Operations Specialist

Sales Operations Specialist

About Basata

At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.

We're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what's broken in healthcare, we'd love to connect.

About the Role

We're looking for a highly organized, versatile professional who can drive sales enablement and operations from the ground up. You'll translate technical clinical workflows into compelling sales narratives, build the processes and materials our team needs to win, and keep the operational engine of our sales function running smoothly. You'll take our early wins, scale them into repeatable playbooks, and empower our sales team to confidently navigate everything.

What You’ll Do

• Own & Optimize Sales Pipeline: Track leads, manage reports, and identify where deals stall. Maintain a clear, data-driven view of the customer landscape and competitive environment. Track contracts, proposals, and deadlines to keep deals moving. Build and refine repeatable sales processes that clear pipeline bottlenecks and scale with the team. Assist with the preparation of sales presentations, proposals, and client-facing documents.

• Sales Messaging & Maintenance: Manage complex sales workflows and compelling sales messages for clinicians, IT leaders, and practice administrators based on sales and marketing input and direction. Maintain sales enablement materials — including Battle Cards, one-pagers, and competitive intelligence briefs — tailored to different buyer personas and current market trends.

• Client Coordination & Communication: Serve as a key point of contact for prospects and clients, handling correspondence with professionalism and care. Coordinate product demonstrations, proposal meetings, contract creation and follow-up touchpoints based on client needs. Manage communication across clients, vendors, and internal teams. Support client onboarding and ensure a smooth handoff from sales to implementation. Maintain strong professional relationships and follow up on requested materials.

• CRM Management & Automation: Manage & Maintain our documentation in CRM to enable sales process and deal traction. Create "smart" enablement assets—dynamic templates and automated follow-up sequences,Maintain a pristine CRM environment by building automated validation rules and robust syncs between our specialized sales tools and CRM.

• Quarterly travel required.

What We’re Looking For

• Sales Enablement & Clinical Acumen: 3-5+ years of experience in sales enablement within healthcare or SaaS and a builder's mindset that drives you to create and refine processes that move deals forward.

• Sales Operations & Logistics: Proven ability to manage the operational side of the sales cycle with precision, including contract tracking, proposal preparation, pipeline reporting, and event coordination. You're the person who makes sure nothing falls through the cracks.

• Technical Proficiency & Data-Driven Execution: Strong comfort with CRM platforms and collaborative tools. You use data to track metrics, optimize workflows, and identify where the sales cycle needs improvement.

• The Automation Obsessed: You possess a demonstrated history of converting intricate, manual sales operations into elegant, automated systems. You thrive on replacing administrative friction with high-efficiency digital workflows.

Why Join Basata?

• Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.

• Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.

• High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.

• Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.

Our Core Values

• Find a way: We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.

• Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less.

• Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero—while never compromising on ethics, privacy, or trust.

• Always be learning: We’re relentless about growth—our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us.

• Move Fast. Deliver Excellence.
  We prioritize rapid execution without sacrificing quality. Speed unlocks momentum—but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge—excellence is our standard.