Absence Management Representative (Contractual)

Baltimore County Public Schools

Salary: $67k
Experience: 5+ yrs
Location: Towson, Maryland, United States
Job type: Full-time

Required skills

Microsoft Office Suite

About the role

Performs complex technical, administrative, and clerical duties in support of leaves, absence management, return to work, and general office matters. Creates and administers databases, reports, and correspondences. Performs other duties as assigned.

Responsibilities

DUTIES & RESPONSIBILITIES:
Responsibilities

Administer and manage all Unemployment-related matters:
- Perform thorough investigation of historical employee data and prepare written documents required for Unemployment Hearings.
- Present and communicate investigation findings during scheduled Unemployment Hearings.
Perform General Office Duties:
- Respond and resolve telephone and email requests for information regarding Absence Management and Leaves matters.
- Perform data entry using Microsoft Office Suite to create, update, and maintain office records.
- Ensure recordkeeping is compliant with policies, rules, and records retention/destruction protocols.
Provide support and assistance in Absence Management and Leaves matters.
- Communicate Absence Management and Leaves policies, rules, and procedures verbally and in writing, to employees, supervisors, managers, and leadership, to ensure appropriate reporting and administration of these programs.
- Use Microsoft Office Suite to create, update, track, and maintain employee case logs, confidential electronic employee records, and all confidential electronic files related to employees' medical and return to work status.
- Process Absence Management and Leaves matters from receipt through closure, including review of new cases, review, process, and decision paperwork, calculate eligibility, communicate employee case statuses to employees, supervision, and/or Payroll, verbally and/or in writing.
- Comply with applicable laws and regulations concerning medical information and confidentiality.
- Attend case review meetings and collaborate with various offices throughout BCPS to resolve Absence Management and Leaves issues, as required.
- Serve on various committees and assists with special projects, as needed.
Other duties as assigned.

Qualifications

Education and Training:

High school diploma or equivalent and a minimum of five (5) years of progressive work experience in a fast-paced customer service environment.
Prefer AA degree or higher in Human Resources-related discipline, with experience in an HR-related work environment.

Note: Other combinations of applicable education, training, and experience that provide the knowledge and skills necessary to effectively perform the duties of the position may be considered.

Knowledge, Skills, and Abilities:

Must have high-level writing skills, attention to detail, and comfortability with public speaking.
Must have demonstrated ability to multi-task, effectively manage high call volume, and remain professional and organized in a busy office environment.
Must have demonstrated ability to maintain confidentiality of medical and personnel information.
Must have high-level skill using Microsoft Office Suite products, including Outlook, Teams, Word, Excel, and PowerPoint.

PHYSICAL AND ENVIRONMENTAL CONDITIONS:
Work of this position is generally sedentary and performed in an office environment. Requires the use of personal computers, printers, and related office equipment. May involve occasional travel to offices and schools throughout Baltimore County.

RATE OF PAY:
$32.62 per hour (contractual)

FLSA: Non-Exempt

Application Instructions
Please read and carefully follow the instructions provided below.

Applicants are required to have a completed application on file for employment with Baltimore County Public Schools (BCPS). Each time an applicant applies to a job with BCPS, the application must be resubmitted. If an applicant started an application with BCPS in the past and at a later date decides to apply for additional positions, it is the applicant's responsibility to review the entire application and ensure that all data is up to date (for example, the applicant may need to add additional schooling or certifications, an additional work experience, or provide updated references). The applicant must remember to review the entire application each time for accuracy and submit each time for a new or different vacancy.
Professional references must be submitted to complete your application. Examples of professional references include current and former principals, supervisors, managers, mentor teachers and university/college supervisors. Personal references from colleagues, friends, community members, etc. will not be accepted. Applicants should notify their reference proactively to inform them they will receive a form via email through a MAILBOT email address from Baltimore County Public Schools. Applicants should also inform their reference(s) of the job they are applying to.
Be sure to account for all periods of employment and unemployment, including student teaching and internship experience, and include names, addresses, and telephone numbers of employers.
Be sure to answer all criminal background questions. If you answer "yes" to any of the criminal background questions you must provide a written explanation. A criminal offense does not necessarily exclude an applicant from employment with BCPS. Factors such as passage of time since the offense, the nature of the violation, and the extent of rehabilitation will be taken into consideration.

Pre-Employment Requirements:

All persons employed by the Baltimore County Public Schools, regular and temporary, are required to be fingerprinted and have a criminal background investigation (State of Maryland, Senate Bill 315, effective October 1, 1986) completed. The fee charged for fingerprinting is $109.00. An identification card will be issued which must be shown prior to employment.
Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the US.

Non-Discrimination Statement
The Board of Education of Baltimore County does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, or veteran status in matters affecting employment or in providing access to educational programs or activities and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding the Board’s nondiscrimination policies should be directed to: EEO Officer, Office of Equal Employment Opportunity, Baltimore County Public Schools, 6901 Charles Street, Building B, Towson, Maryland 21204 (443-809-8937). There is a compliance officer responsible for identifying, preventing, and remedying prohibited harassment concerning students. Complaints of harassment should be directed to the executive director, Department of School Safety and Security, 9610 Pulaski Park Drive, Suite 219, Baltimore, Maryland 21220 (443-809-4360).

Contact Information:
Office of Temporary & Support Services

Email: otshiring@bcps.org

Phone: 443-809-8952

About Baltimore County Public Schools

Operates public schools and educational programs for students in Baltimore County.

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