Store Manager (Multi-Unit) - Roosevelt Field Mall

This role reports directly to the Head of Retail with close partnership with the Associate Director of Retail Operations and the Retail Training & Development Manager

Hourly Wage: $22.00 per hour 

Position Overview

The Store Manager is responsible for overseeing the daily operations of the kiosk , ensuring the store is fully staffed, operationally prepared, and set up for success – regardless of whether they are physically present in the store. This store manager will manage anywhere from 6-9 retail employees.

This full time position requires strong ownership, flexibility, and accountability. Store Managers must be able to seamlessly shift between leading as a manager and executing as a hands-on associate when needed, while consistently representing the brand at the highest level.

Key Responsibilities

Store Ownership & Accountability

• Take full ownership of store performance by delivering against sales plans and KPIs (AOV, conversion, traffic), while ensuring consistent execution of operations, team standards, and customer experience. Proactively monitor business trends and lead the team to take action that drives results.

• Own full accountability for assigned store being open, staffed, and operationally ready at all times – regardless of personal schedule or physical presence

• Act as the primary point of contact for all call-outs and coverage gaps, ensuring no disruption to store operations

• Partner with other regional Store Managers and leadership to resolve staffing needs quickly and effectively or step in to ensure coverage

• Take full ownership of store performance, team execution, and day-to-day operations

Store Operations & Execution

• Ensure store consistently meet company standards for opening, closing, cleanliness, and overall readiness

• Step into the business as needed – at times operating as the sole team member in store, delivering a best-in-class customer experience

• Confidently shift between leadership and execution, acting as a stellar brand representative on the floor

• Regularly checking in with your store to ensure everything is running smoothly and goals are being met

Scheduling, Payroll & Staffing

• Create and manage weekly store schedule aligned with business needs and payroll budgets

• Monitor labor spend and make adjustments to ensure alignment with financial targets

• Proactively plan for coverage, ensuring no gaps in the schedule

• Support hiring efforts and maintain a strong bench of trained team members

• Carefully review and approve weekly timecards in our payroll system

Inventory & Store Supplies

• Own ordering of store supplies within or under budget and ensure locations are fully stocked to support daily operations

• Maintain organization and proper inventory levels to avoid operational disruptions

Team Leadership & Development

• Lead, coach, and develop Sales Associates in partnership with the Retail Talent & Development Manager to meet performance expectations

• Partner with the Retail Talent & Development Manager to execute training programs and elevate overall team capability

• Reinforce training standards and ensure consistent execution across all locations by leveraging guidance, tools, and support from the Retail Talent & Development Manager and corporate team

• Build and maintain a strong, accountable, and high-performing team culture with ongoing support from the retail management team and cross-functional corporate partners

Customer Experience

• Ensure teams consistently deliver a best-in-class, on-brand customer experience

• Lead by example through energy, product knowledge, and service standards

• Address and resolve customer concerns quickly and professionally

Sales & Business Performance

• Drive store performance by focusing on key metrics including sales, AOV, and conversion

• Identify opportunities to improve results and implement actionable plans

• Ensure teams are actively engaging customers and maximizing every interaction

• Ability to speak to any customer or business trends that may be impacting business 

Business Communication & Meetings

• Participate in weekly retail meetings, confidently speaking to store performance

• Provide insights on:

  • Traffic trends and changes

  • Barriers impacting sales performance

  • Team performance and staffing challenges

• Communicate proactively and transparently, bringing solutions – not just problems

Qualifications

• 2-4+ years of retail management experience (multi-unit experience preferred but not required)

• Strong leadership and team development skills

• Ability to problem-solve quickly and manage multiple priorities

• Excellent communication and organizational skills

• Ability to work anywhere between 35-39 hours per week

• Flexible schedule, including possible nights, weekends, and holidays

• This role is in person and any administrative duties must be completed on premises

What Success Looks Like

• Stores are consistently staffed, operationally sound, and customer-ready

• Teams are engaged, well-trained, and performing to expectations

• Scheduling gaps are proactively solved without disruption to the business

• Strong ownership of store performance and accountability across teams and ability to speak to successes and opportunities on a regular basis, a true business owner mindset

• Store Manager will be incentivized based on store performance