L4 - TW Sales - NE - Sivasagar - BACL (Guwahati RO (BACL), India)

Bajaj Auto Ltd

Experience: 2+ yrs
Location: Guwahati, Assam, India
Job type: Full-time

Required skills

banking
compliance
customer service
key performance indicators
RC

About the role

Job Description – TW Sales

Designation	EXEC MGR
Department	TW SALES
Level	L4
Employment Type	Full-time
Location	Sivasagar
Reporting Manager Title	ASSISTANT MANAGER
Language	Native Langauage, Hindi & ENGLISH
Travel	Yes
Academic Qualification	Any Graduate/ PG/MBA
Work Experience	Minimum 2 years
Domain Knowledge (Preferable)	NBFC/ BFSI/ Banking

Job Purpose

The purpose of this role is to drive finance business growth and penetration at assigned dealerships by leading and motivating a team of Off-Roll Sales DMAs, ensuring high-quality customer acquisition, and maintaining strict compliance with documentation and operational processes. The role is responsible for achieving sales targets, promoting finance schemes, converting enquiries and leads, and ensuring timely case processing and disbursement. It also focuses on building strong dealer relationships, monitoring competition at the market level, and supporting collections through RC collection and resolution of FEMI/non-starter cases. Additionally, the role ensures regular reporting of performance to the ASM, adherence to TATs, and consistent improvement in DMA productivity to deliver superior customer service and business outcomes

Key Responsibilities

Managing a team of Off Roll sales DMAs to ensure sales & penetration at the dealership as per the target.
Ensure all the documents w.r.t. customer, are verified in originals and scan& fill various customers’ details in ICAS & submit it immediately. Physical agreement & repayment instrument despatch within prescribed TAT
To ensure sale of finance schemes to customers (Within & Outside dealership) as per the targets
Maintain & improve the relationship with the dealer/s & address issues/queries on daily basis
Verification of all documents, w.r.t. customers e.g. KYC, customer personal information, documents received through DMAs at ASC location, in line with company policy
Monitoring the competition activity in dealership & location
DCC cash deposition
Maintain & improve the productivity of DMAs
ASC/ branch visit of dealer (Network Visit)
Enquiry management & follow up on open enquiries
Conversion of all leads (Web/Tele/Rural)
Collection of RC, resolution of FEMI, nonstarter on regular basis as per the targets
Keep the ASM updated on daily basis w.r.t. targets vs achievements
Maintain TAT for decision on case & speedy disbursement.
Understand & Explain All the Schemes to The Customers.

Key Skills Required

Sales/marketing skills
Working with others
Relationship management
Good Communication
Result orientation
EXCEL Knowledge

Key Performance Indicators

Responsible for achieving volume targets for the area on quarterly basis
Responsible for achieving penetration targets for the area on quarterly basis
Responsible for overlooking increase in number of finance customers with dealership/s on a quarterly basis.
To execute special schemes for festivals and conducting loan melas etc.
To increase insurance penetration on total sales on quarterly basis
Login to disbursement ratio should be kept more than 80%
Repayment should be more than 95% within the TAT

Additional Role Details

Work-Schedule	5 Days/week
Hiring Local/Pan-India Candidates	Local
Additional Comment (if any)	-

About Bajaj Auto Ltd

Manufactures and distributes motorcycles and three-wheelers globally.

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