Website:
brandsure.in
Job details:
Location: Kochi
Job Type: Full-time (Work from Office)
Working Days: 6 Days a Week
About the Role
We are looking for a proactive and customer-focused Backend Sales Executive to manage and nurture leads generated through our Digital Marketing team. The ideal candidate will be responsible for timely lead follow-ups, maintaining accurate lead records, building strong customer relationships, and converting inquiries into successful showroom visits.
This role requires excellent communication skills, persistence, and the ability to effectively engage with potential customers throughout the sales process.
Key Responsibilities
- Handle and manage inbound leads generated by the Digital Marketing team.
- Maintain and update the lead sheet/CRM with accurate customer information and follow-up status.
- Conduct timely follow-ups through calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide relevant product information.
- Schedule and coordinate showroom visits with prospective customers.
- Consistently work towards converting leads into qualified showroom appointments.
- Build and maintain positive relationships with potential customers to improve conversion rates.
- Coordinate with the showroom sales team to ensure a smooth customer handover.
- Track lead progress and submit daily, weekly, and monthly follow-up reports.
- Ensure no lead is missed and maintain high response and follow-up standards.
- Achieve assigned lead conversion and showroom visit targets.
Requirements
- Bachelor's degree in any discipline.
- 1–3 years of experience in backend sales, telecalling, inside sales, customer support, or a similar role. Freshers with excellent communication skills may also apply.
- Strong verbal and written communication skills.
- Fluency in English, Malayalam, and Hindi is mandatory.
- Good interpersonal, negotiation, and customer handling skills.
- Proficiency in MS Excel and CRM/lead management tools is an added advantage.
- Strong organizational skills with attention to detail.
- Self-motivated, target-oriented, and capable of working in a fast-paced environment.
Click on Apply to know more.