Back Office Manager - OperationsDATAMARK, Inc.full-timeRequired skillsclient satisfactioncontractual agreementscross-functionalservice deliveryService Level AgreementsAbout the role DATAMARK, Inc. Website: datamark.net Job details: RequirementsBack Office Manager - OperationsKey Responsibilities:Team Management & Leadership:Lead, supervise, and motivate a team of back-office associates, ensuring high levels of productivity and engagementProvide training, coaching, and performance feedback to ensure consistent improvement and skill developmentManage staffing levels and schedules to ensure the back office is adequately resourced at all timesProcess Optimization & Efficiency:Identify, recommend, and implement process improvements to enhance operational efficiency and reduce costsWork closely with other departments to understand requirements and ensure seamless integration between back office and front office teamsMonitor and track performance metrics to identify opportunities for process enhancementsQuality Assurance & Compliance:Oversee and ensure adherence to established quality standards and operational processesConduct regular audits and reviews of back-office tasks to ensure that services are delivered in line with client expectations and contractual agreementsEnsure compliance with company policies, industry regulations, and data privacy standardsOperational Reporting & Documentation:Prepare and present regular reports on back office operations, including performance metrics, service delivery, and process improvementsMaintain accurate documentation of operational procedures, policies, and protocolsClient Relationship & Support:Work with front-office teams to address client concerns, ensure timely resolutions, and contribute to maintaining client satisfactionAddress escalated issues, and ensure that all back-office operations meet client requirements and SLAs (Service Level Agreements)Budget & Resource Management:Monitor the back-office budget, identify areas for cost control, and manage operational expendituresEnsure optimal utilization of resources to meet operational goals without compromising qualityProblem Solving & Conflict Resolution:Proactively address any issues or challenges related to back office operations, ensuring they are resolved in a timely mannerHandle escalations from team members or clients related to back-office functions and processesCross-Functional Collaboration:Work closely with other departments (e.g., HR, IT, Finance) to ensure the smooth operation of BPO services and to streamline internal workflows Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.