Website:
tp.com
Job details:
Job Title: Back Office Executive – BFSI (UK Process)
🔹 Company:Teleperformance
🔹 Experience: 1 yr
🔹 Salary: Up to ₹5.0 LPA (Based on interview performance)
🔹 Location:Chennai – Shriram Gateway, B6 Block , Ground floor , Perungalathur, Chennai
🔹 Job Description: Teleperformance is hiring Back Office Executives (BFSI Domain) for a UK-based process. The role involves handling customer interactions through multiple channels and supporting banking/financial services operations while ensuring compliance with regulatory standards.
🔹 Key Responsibilities:
- Handle customer queries via Web Chat, 2-Way SMS & Telephony
- Provide accurate resolution related to accounts, payments, and services
- Deliver a customer-centric experience through effective communication
- Identify and assess customer vulnerability and financial conditions
- Refer customers to Specialist Support Team when required
- Maintain records and update CRM systems accurately
- Meet defined SLA and TAT targets
🔹 Compliance Responsibilities:
- Follow FCA (Financial Conduct Authority) guidelines
- Adhere to OFCOM regulations
- Ensure compliance with:
- Responsible Lending practices
- Treating Customers Fairly (TCF)
- Debt Collection guidelines
- Consumer Credit Act
- Data Protection policies
🔹 Key Skills Required:
- Good communication skills (English mandatory)
- Strong customer handling and problem-solving ability
- Ability to manage sensitive financial conversations
- Knowledge of BFSI processes (KYC, transactions, Money, loans, Cards, Policies)
- Basic system and computer knowledge
🔹 Eligibility Criteria:
- Minimum 1 year experience in BFSI Back Office
- Prior experience in chat/email/telephony support
- Exposure to UK process (preferred but not mandatory)
🔹 Work Details:
- 5 Days Working
- Rotational Shifts
- 2 Rotational Week-offs
- Shriram Gateway Office beside Sutherland Perungalathur
🔹 Additional Information:
- Immediate joiners preferred
- Opportunity to work in international BFSI process
- Career growth in BPO/financial services domain
🔹 Contact Details:
📩 Send your resume via mail : puja.dutta1@teleperformancedibs.com
Click on Apply to know more.