- Location
- Indore, Madhya Pradesh, India
- Job type
- Full-time
Required skills
- communication skills
- interpersonal skills
About the role
Nliven Technologies Pvt. Ltd.
Website:
nliven.in
Job details:
Job Responsibilities:
- Review and understand support manuals to assist clients effectively.
- Research and document business-related information.
- Handle client service requests and ensure timely resolution.
- Troubleshoot and resolve complex client issues through research, escalation, and structured follow-ups.
- Ensure a positive client experience and retention through clear communication and high-quality service.
- Maintain accurate records and reports using MS Office tools.
Skills Required:
- Strong verbal and written communication skills in English.
- Proficiency in MS Office (Excel, Word, PowerPoint) and data management.
- Tech-savvy with the ability to adapt to digital tools and platforms.
- Active listening, problem-solving, and analytical skills.
- Good interpersonal skills and ability to handle pressure.
- Detail-oriented with a structured and organized approach.
Click on Apply to know more.
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