Back Market User Research Manager

We are seeking a Senior User Research Manager to join our small but high impact User Research function that is at the forefront of ensuring our offering resonates with both consumers and sellers, and is aligned with market trends You will be responsible for line management of two senior user researchers and also act as an individual contributor on our Seller Scope Over 1,700 professional sellers and refurbishers rely on our platform daily to grow and run a successful business Your insights will be pivotal in shaping every stage of our product development lifecycle—from guiding new product strategy to refining designs and optimizing for post-launch success for our Sellers Research Leadership: You will be responsible for managing a small but high-performing team of 2 user researchers working across the Customer Journey and Customer Care spaces, helping them grow their research skills, ensuring they produce high-quality research outputs and fostering a culture of curiosity and innovation Research Execution: Expect to get your hands dirty and get involved in the detail of designing and executing qual/quant research studies on our Seller Scope You will understand the subtleties and complexities of running B2B research, leverage data from multiple sources to understand user behaviours, motivations, and pain points; distill complex findings into clear, compelling narratives for stakeholders at all levels, and collaborate with cross-functional teams to integrate user research findings into product development and business strategies

At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods. The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialize this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, they hope to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice. Back Market operates in 16 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has raised over $1 billion in capital, which has been invested in expansion across new and current markets.