Description
To be considered for employment, you must possess the minimum qualifications for a Dispatch Support Admin, including but not limited to:
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Minimum high school diploma or equivalent.
- Must be 18 or older
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Possess a sincere desire for delivering 1st-rate customer service
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Must be able to work within a 24-hour schedule to include weekends, evenings, and holidays.
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Well-organized, detail-oriented, and able to multitask.
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This position will require long-term sitting and the use of hands and arms.
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Must have excellent verbal and written English communication skills.
Average daily duties will include, but are not limited to:
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Maintains a safe, hazard-free, positive, clean, organized work environment by promoting and practicing safe work habits.
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Champions have effective and positive communication with all team members.
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Maintaining solid customer relationships by handling reservations, questions, and concerns with speed and professionalism as described in the employee handbook.
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Monitor communication boards and prioritize tasks
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Monitor company email boxes and process requests
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Record information as required by the company
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Confirms reservations and collects payments for trips
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Responds proactively to prevent customer service situations and documents incidents
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Proactive in solving customer problems and satisfying customers in various situations.
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Performs all duties as outlined on the daily checklist.
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Ensures accurate revenue collection and payment processing for reservations.
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Fulfill all other duties assigned by the leadership.
Must possess skills required to fulfill expected job duties, including but not limited to:
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Excellent communication skills
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Follow verbal and written directions
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Problem-solve proactively with quick, critical thought processing
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Acute attention to detail with a high-level of accuracy
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Well-organized, detail-oriented, and able to multitask with a good memory for details and procedures
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Ability to work well in a team environment
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Possess desktop computer skills
Summary
The Dispatch Support Admin will provide customer service in person and on the phone, give product/service knowledge, schedule/confirm/collect reservations with a high level of accuracy and positivity, encourage safe work practices, and demonstrate commitment to our guiding BAC principles and policies.