Food Application Center Manager (Minneapolis, MN, US, 55440-9497)

Bühler Group

Experience: 7+ yrs
Location: Minneapolis, Minnesota, United States
Job type: Full-time

Required skills

SCADA
Data Historians
IoT

About the role

Summary

As the Food Application Center (FAC) Manager, you will have the opportunity to shape and lead a high‑impact innovation hub that brings technology, customers, and commercial outcomes together. This role puts you at the center of technical advancement, customer collaboration, and business growth by operating the FAC as a true business within a business.

You’ll lead a multidisciplinary team that bridges Project Engineering and Customer Service, using advanced process technologies and digital platforms to showcase equipment performance and outcome‑focused service models. Your work will directly influence how customers experience innovation, training, and measurable results.

Job Responsibilities

Lead entire Food Application Center including all aspects of operations and business focused on customers for NAM and SAM as Center of Competence for Americas.
Lead P&L management for the FAC, developing pricing models for third‑party usage to recover costs and drive margin.
Partner with the Customer Service group to position the FAC as the primary hub for onboarding and high‑level maintenance training.
Utilize interconnected SCADA systems and data historians to create live performance dashboards that demonstrate Outcome as a Service (OaaS).
Manage a team of process experts who use the FAC to provide customers with technical insights into equipment capabilities and recipe optimization.
Serve as a liaison to Project Engineering and Customer Service, using FAC testing data to influence equipment design and methodology.
Oversee digital integration within the center to provide data‑driven visibility into equipment ROI and operational efficiency.
Collaborate with Customer Service to deliver internal certification programs and customer‑facing maintenance courses.
Maintain the FAC as a showcase‑ready facility that reflects the highest standards of safety, technology, and branding.
Control process related risk for the company, reduce costs and increase safety initiatives related to the FAC.
Recruit, train, develop, supervise, and evaluate the FAC department staff.
Maintain regular communication with customers and track and follow-up on customer satisfaction issues.
Lead, strengthen, and develop the Sortex Application Center.
Address primary key performance indicators: revenue generation, customer conversion rate, training throughput, and operational efficiency.

Qualifications

Bachelor’s degree in Engineering, Business Administration or equivalent.
+7 years of managing and customer service experience, preferably in a capital equipment manufacturing environment at an international level.
Milling experience is ideal.
Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company.
Strong organizational skills and an ability to plan, prioritize, coordinate, delegate, and manage work simultaneously.
An entrepreneurial mindset with the ability to convey the center’s value to both internal stakeholders and external clients.
Strong cross-functional collaborator who can navigate the needs of both Engineering and Customer Service.
Familiarity with SCADA, Data Historians, and IoT frameworks.
Understanding of "Outcome as a Service" (OaaS) or subscription-based industrial models.
Knowledge of food processing methodologies and equipment application.
Speaks and understands English, Spanish is a plus.
Domestic and international travel 10-20% time which may include long hours and non-traditional work schedules.

About Bühler Group

Manufacturing industrial equipment for food processing and advanced materials.

This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.