Azure Engineer

Website: agilegridsolution.com
Job details:
About The Company

ALIANDO is an award-winning Azure Expert Managed Service solutions provider dedicated to delivering innovative Microsoft technology deployments for clients across the United States and internationally. With over 20 years of industry experience, ALIANDO has established itself as a trusted partner recommended by Microsoft and its extensive network of partners for licensing, consulting, and managed services. The company prides itself on fostering a culture of excellence, inclusion, and continuous growth, ensuring that clients receive top-tier support and solutions tailored to their unique business needs.

Our mission is to unleash the potential of people and technology by creating an environment where diversity, fairness, and innovation thrive. We believe that success is a collective achievement and strive to empower our employees to reach their full potential. At ALIANDO, we offer competitive compensation packages and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home stipends, paid maternity and parental leave, and generous paid time off. Our commitment extends beyond business, focusing on making a positive impact on our employees, clients, partners, and communities.

About The Role

The Azure Engineer at ALIANDO plays a critical role in supporting our managed services offerings by providing expert-level support and solutions for our Microsoft Azure clients. This position requires a technically skilled professional capable of managing complex cloud environments, troubleshooting issues efficiently, and delivering high-quality service within established SLAs and SLOs. The Azure Engineer will serve as a Level 2 support resource, working closely with clients, support technicians, and project teams to ensure seamless cloud operations and successful project implementations.

The role involves supporting a broad range of Azure services, including infrastructure, security, networking, storage, and identity management. The ideal candidate will be proactive in identifying and resolving technical issues, designing migration and deployment strategies, and participating in 24x7 on-call rotations to support a global customer base. This is a remote position based in India, offering flexibility and the opportunity to work with a diverse international team and clientele.

Qualifications

Candidates should possess a minimum of three years of experience working in IT environments, preferably in large-scale organizations, with at least three years of hands-on experience supporting Microsoft Azure or a minimum of one year as a Tier 1 Support Technician at Henson Group. Demonstrated expertise in analyzing, troubleshooting, and resolving technical issues related to Azure services is essential. Experience working in international and multicultural environments is highly desirable.

Applicants must hold at least one relevant Microsoft Azure certification, such as Microsoft Certified: Azure Administrator Associate, Azure Data Engineer Associate, Azure Security Engineer Associate, or similar credentials. Additional certifications in networking, security, or support engineering are advantageous. Strong communication skills, problem-solving abilities, and a customer-centric approach are vital for success in this role.

Responsibilities

• Serve as a Level 2 support resource for Henson Group's Azure customers, managing support tickets and ensuring timely resolution within SLAs and SLOs.
• Analyze, troubleshoot, and provide solutions for technical issues related to Azure Infrastructure as a Service (IaaS), including networking, compute, security devices, monitoring, identity management, and storage services.
• Respond to support inquiries, escalate issues when necessary, and document all support activities thoroughly in the ticketing system.
• Collaborate with clients and support technicians to resolve incidents and problems efficiently, ensuring minimal disruption to business operations.
• Assist in delivering Azure-based projects, including designing assessment, migration, and deployment plans tailored to client needs.
• Develop and review root cause analysis reports for recurring issues, recommending improvements to prevent future incidents.
• Participate in a 24x7 on-call rotation to support clients across different time zones, providing prompt assistance during critical incidents.
• Contribute to continuous improvement initiatives by providing feedback and insights to enhance support processes and service delivery.
• Perform other related duties as assigned to support the overall success of the managed services team.
  
  

Benefits

ALIANDO offers a competitive salary package complemented by a comprehensive benefits program designed to support the well-being and professional growth of our employees. Benefits include health insurance coverage, fitness allowances, work-from-home stipends, paid maternity and parental leave, and a generous paid time off policy. We also promote a flexible work environment that encourages work-life balance and continuous learning.

Employees are provided with opportunities for career development through training, certifications, and participation in innovative projects. Our inclusive culture fosters collaboration, diversity, and mutual respect, ensuring every team member feels valued and empowered to contribute their best.

Equal Opportunity

ALIANDO is an equal-opportunity employer committed to creating an inclusive and diverse workplace. We consider all qualified applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation, or any other protected characteristic. We believe that diverse perspectives and experiences drive innovation and excellence, and we are dedicated to fostering a culture where everyone can thrive and succeed.

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