Azure Cloud Lead/Architect

Ekfrazo Technologies Private Limited

Website: ekfrazo.com
Job details:

Role: Cloud Azure Team Lead

Location: Pune- Hybrid 3 Days WFO

F2F Interview

Exp: 10+ Years

Immediate Joiners

GENERAL OVERVIEW

Client has established a global Infrastructure Shared Line of Service (SLS), structured on Network and Cloud services. In the near future, on-premise services could be added to our mission. Its mission is to be an agile partner for the BUs and other SLSs with enhanced expertise to operate infrastructures leveraging size and methods to reduce cost for the company.

SUMMARY OF THE ROLE

In your role, reporting to the Infrastructure Operations Manager, you will manage a Level 2 and 3 Infrastructure Team, responsible for the RUN activities within the newly established India IT Hub for our cloud Azure services.

You will be responsible for building and developing a high-performing team that includes senior specialists and junior staff across Infrastructure domain Cloud Azure. In addition, you will play a key role in supporting the SLS Infrastructure transition to migrate Infrastructure services from external providers to the in-house team, ensuring full alignment with global standards You’ll be part of a skilled Infrastructure team that supports career growth. We’re looking for someone with practical experience, a passion for quality, and the ability to motivate others in a fast-paced environment. We offer a flexible working environment although some periodic multi country travel could be required as part of the position..

KEY RESPONSIBILITIES

Leadership & People Development

• Lead and manage a team of senior specialists and junior staff, fostering high performance and engagement in multiple regions (outside India could be an option)

• Drive talent development through coaching, mentoring, and structured training programmes related to the team activities

• Define objectives and monitor KPIs, ensuring accountability for service quality and promoting a culture of continuous improvement

• Encourage open communication and regular feedback within the team to identify areas for growth and address challenges promptly

• Promote diversity and inclusion by recognising individual strengths and fostering a supportive environment where every team member feels valued

• You work alongside the team to keep your technical skills and knowledge up to date (average workload split 50% team lead, 50% operational activities)

Service Delivery & Compliance

• Oversee Infrastructure Cloud Azure Service delivery in line with ITIL best practices and Client procedures for incident, problem, change, and release management

• Ensure compliance and performance, adhering to global Infrastructure governance, security, and operational standards, monitoring, patching, and implementing corrective actions

• Ensure continuous improvement with standardization, automation, decrease of support level.

• Promote team mindset on excellence in service quality and continuous improvement, within the OneITeam mindset

• Manage and lead escalation and major incident/P1 process and follow-up Collaboration & Customer Engagement

• Coordinate with other Infrastructure teams, standardise processes, tools, and governance, ensuring seamless collaboration and fostering knowledge sharing and best practices

• Collaborate regularly with the Infrastructure Operations Manager, Head of Operations and Service Delivery Managers to ensure alignment on service priorities, capacity planning, and customer requirements

• Build and maintain strong relationships within global SLS Infrastructure teams to ensure Infrastructure services meet evolving business and team needs.

• Build and maintain strong relationships with our Business Unit contacts for delivering day to day operations and act as first contact for escalations

• Actively contributing on the ISO 27001 certification and its roadmap PROFILE

Academic background & Experience

• Educated to Degree level or equivalent with a minimum of 10 years’ experience in IT and 5 years in Team Lead role as minimum in IT Infrastructure domain Cloud Azure. Knowledge about network services is appreciated.

• Demonstrated success in performing similar Infrastructure service delivery type roles within large and complex organizations

• Proven experience in managing a multi-product infrastructure team with a headcount ≤15 people.

• Experience managing global vendors and service providers

• Azure Solutions Architect Expert Certification

Behavioural Capabilities

• Demonstrate the ability to inspire and motivate team members by fostering a positive work environment, recognising achievements, encouraging ownership, and empowering individuals to make decisions and contribute ideas that drive team success (lead by example)

• Work effectively as part of a broader global team by building strong relationships, sharing knowledge openly, and promoting a culture of trust and cooperation to achieve common goals across functions and regions

• Excellent and effective communicator with good inter-personal skills

• Good stakeholder management skills (multiple levels, multiple countries, multi-cultural)

• Pro-active with enthusiasm to deliver results

• Demonstrate accountability by taking ownership of issues and ensuring smooth, agreed handovers and takeovers to maintain continuity and clarity Skills

• Fluent English speaking and writing at minimum C1 level

• Strong analytical and problem-solving skills

• Mandatory certification on ITIL or service management principles.

• Good knowledge on following Cloud Azure services:

o Azure Architecture : understand Azure Landing Zones (Hub & Spoke).

o Compute: Virtual Machines, Virtual Machines Scale Set (VMSS), Azure Kubernetes Service (AKS), App Services, Functions.

o Networking: vNet design, vNet peering, VPN/ExpressRoute, Load Balancers, Application Gateway, Front Door. o Storage & Databases: Blob, Files, SQL Database.

o Security: Entra ID, Roles & RBAC, Key Vault. o Monitoring & Observability: Azure Monitor, Log Analytics, Application Insights.

o Automation: ARM/Bicep, Terraform, GitHub Actions / Azure DevOps pipelines, Powershell.

• Familiarity with ITSM and CMDB tools (ServiceNow)

• Able to work within the mindset of a global operating company with the need/target of standardization and automation of Infrastructure services

• Able to take the technical lead in major incidents, ensure that root causes of issues are identified and that effective mitigations are applied

• Able to interact/work closely with our Experts and Architects on cloud and network related topics • Provide out hours support to major incidents as part of an on call service

Why Join Us?

• Global Impact: Be part of a global transformation journey, shaping the future of Infrastructure services across multiple regions

• Career Growth: Future career pathways could include expanding the team to deliver additional services, supporting more MBUs, or taking on responsibility for Infrastructure service delivery across multiple regions, overseeing several IT hubs and crossfunctional teams

• Supportive Culture: Join a team that values personal support, innovation, transparency and continuous learning

Click on Apply to know more.