Support Engineer

The Support Engineer will work as part of the Managed Services Team, providing a single first point of contact for Ayata's customers, for the resolution of incidents and the administration of service requests/minor enhancements. The job holder will be required to accurately assess diagnose and resolve issues ensuring a detailed description is supplied, within the ITIL incident toolsets. The aim of the Support Engineer is to resolve as many of these incidents as possible and to monitor, track, own the communication ref the resolution of incidents by development if required.

AyataCommerce is a Digital Services Company that helps businesses solve the challenges of engaging & transacting with customers, as well as address internal operations. With teams of people around the globe, AyataCommerce works to deploy regional expertise alongside best in class technology governance and a proven delivery model to put solutions live on-time and on-budget. AyataCommerce has experience of integrating to enterprise digital platforms such as SAP Commerce Cloud, ElasticPath Commerce Cloud, BigCommerce, Amplience and Magnolia. AyataCommerce works with brands such as Dr Martens, MyDeposits, Vertu as well as a number of luxury brands.