Axis Bank Phones Officer

The Axis Bank Phones Officer plays a crucial role in enhancing customer experience by providing seamless service and offering financial solutions through cross-selling and upselling. This role is responsible for handling customer queries, resolving complaints, and driving sales through effective communication. Key Responsibilities: Customer Service Responsibilities: - Handle inbound customer queries related to banking products and services. - Deliver high-quality service with complete ownership of customer concerns. - Provide first-time resolution to customer complaints with a focus on customer satisfaction. - Ensure compliance with banking policies and regulations. - Escalate unresolved customer issues to the appropriate department. Sales & Cross-Selling Responsibilities: - Identify customer needs and offer suitable banking products. - Promote bank services like loans, mortgages, and elite accounts. - Achieve sales targets through upselling and cross-selling. - Maintain product and process knowledge to ensure accuracy in communication. Operational Efficiency: - Ensure adherence to service and sales guidelines. - Achieve call quality and customer satisfaction targets. - Maintain proper documentation of customer interactions. - Follow internal protocols and compliance measures.

Axis Bank is one of India's leading private-sector banks, providing a comprehensive suite of financial products and services to individuals, businesses, and corporates. Axis Phones is the customer engagement wing of Axis Bank, handling inbound customer service and sales operations.