AWS Connect

Innova ESI

Website: innovaesi.com
Job details:

Key Responsibilities

• Design and implement contact center solutions using Amazon Connect
• Build and manage IVR flows (contact flows, routing profiles, queues)
• Integrate Amazon Connect with AWS services like:
• AWS Lambda
• Amazon Lex
• Amazon S3
• Amazon DynamoDB
• Develop APIs and backend integrations for CRM/third-party systems
• Configure call routing, call recording, and reporting
• Monitor and optimize system performance and reliability
• Implement security and compliance best practices
• Troubleshoot production issues and provide support

Required Skills

• Strong experience with Amazon Connect
• Hands-on knowledge of AWS ecosystem
• Proficiency in at least one programming language:
• Python / Node.js / Java
• Experience with REST APIs and microservices
• Understanding of IVR systems and call center operations
• Familiarity with:
• Contact flow design
• Queue management
• Routing strategies

Preferred Skills

• Experience with:
• AWS CloudFormation or Terraform
• Amazon Kinesis
• Knowledge of speech analytics and AI int

Click on Apply to know more.