Humming Bird Consulting
Website:
hummingbirdconsulting.work
Job details:
Hummingbird is Hiring | AVP- Account Management ( Client Success & Community in Co- working Space ) | Location - Ahmedabad and Pune
We are looking for a dynamic leader to drive client retention, revenue expansion, and community-led engagement across centres nationally.
This role goes beyond traditional account management. It focuses on building meaningful client relationships, creating strong engagement ecosystems, and transforming transactional interactions into long-term partnerships.
Key Responsibilities
Client Retention & Relationship Ownership
• Own the end-to-end client lifecycle across enterprise accounts
• Build strong, long-term relationships with key stakeholders and decision-makers
• Drive proactive engagement to understand client needs, risks, and growth opportunities
• Lead renewal discussions and ensure continuity of client partnerships
Revenue Expansion & Account Growth
• Drive revenue growth from existing clients through structured expansion strategies
• Identify cross-sell and upsell opportunities across centres and services
• Build account plans focused on increasing client footprint and engagement
• Partner with sales teams to align on expansion opportunities
Community Building & Client Engagement
• Design and drive a national community engagement strategy
• Build client cohorts and networks to enable peer-to-peer interaction
• Create platforms for collaboration, knowledge sharing, and networking
• Drive initiatives that enhance client experience beyond infrastructure
• Enable clients to actively participate in and benefit from the ecosystem
Client Experience & Value Creation
• Strengthen overall client experience across all touchpoints
• Move beyond transactional interactions to relationship-led engagement
• Identify gaps in the client journey and drive continuous improvement
• Build differentiated experiences that enhance client retention and satisfaction
Team Leadership & Capability Building
• Lead, mentor, and enable Account Managers across centres
• Build capabilities around client engagement and relationship management
• Define playbooks and SOPs for consistent execution across locations
• Ensure teams are equipped to manage both client relationships and engagement initiatives
Escalation Management & Governance
• Act as the central escalation point for key enterprise clients
• Ensure timely resolution of client concerns while maintaining trust
• Build structured processes for escalation handling and prevention
• Strengthen governance across client lifecycle management
Cross-Functional Collaboration
• Work closely with Sales, Operations, and internal teams
• Align client strategy with business growth and expansion plans
• Ensure seamless coordination for client onboarding, servicing, and expansion
• Drive alignment across teams to deliver a consistent client experience
Qualifications & Experience
• 12-15 years of experience in account management, customer success, or client-facing roles
• Strong exposure to enterprise clients and lifecycle management
• Experience in multi-location or multi-client portfolio roles
• Prior experience in community building, engagement programs, or ecosystem roles preferred
Key Skills
• Enterprise client management and stakeholder engagement
• Revenue retention, expansion, and account growth
• Community building and engagement strategy
• Program design and experience thinking
• Strong communication, influence, and relationship-building
Interested candidates can share their profile at harsha@hummingbirdconsulting.work
Click on Apply to know more.