Customer Support

Customer Support | Aviation Indeed™️ | India Job Title: Customer Support Industry: MRO Location: Chennai, India (Hybrid- Work from Home and on site) Job Type: Full Type Minimum Qualification: Bachelor's degree in engineering (Aerospace or Industrial preferred), Project Management, Financial Engineering, Sales and Marketing or equivalent. Experience: 2-5 Years of Experience in the industry Roles And Responsibility We are seeking a highly experienced Customer support to join our team, responsible for overseeing critical business support functions and ensuring commercial Operations run smoothly. Customer Support can use remote support to cover activities that are time-consuming, however, it is very important for our customers to properly keep them informed and up to date on what is happening with engines on WIP or future upcoming repairs. Remote support will allow the local team to dedicate more time to travel, visiting existing customers and new prospects. Key Responsibilities Prepare weekly status reports for every engine in WIP Prepare teardown and shop findings report for each engine processed Collect and organize photo albums to support over and above charges. Prepare over and above draft excel spreadsheet Administer and update customer portal to ensure latest information is available. Track invoicing and accounts payable Maintain and update pricing catalogues. Provide supporting information for cost-margin analysis. Deploy customer satisfaction surveys, collect, and organize survey replies for analysis. Skills Required Bachelor's degree in engineering (Aerospace or Industrial preferred), Project Management, Financial Engineering, Sales and Marketing or equivalent. Team player versed in managing and resolving conflicts. Excellent customer service and interpersonal skills Must be able to work under pressure and demonstrate discretion, fairness, and a persuasive, congenial personality able to maintain synergy with the department. Highly organized and detailed-oriented with flexible work style Commitment to ethical standards, confidentiality, and personal integrity Demonstrates proficiency with MS Office, i.e., Outlook, Excel, Word, Power Point Language English, business proficiency Quantum aviation software experience Experience with CFM56 product line and knowledge of the assembly/disassembly process This position offers a challenging and rewarding opportunity for individuals with a strong commitment to safety and compliance. Candidates not possessing certain certifications may be considered, with the possibility of training on a case-by-case basis. If you are a dedicated professional with a passion for aircraft maintenance, we encourage you to apply. Note: Aviation Indeed does not charge any fee for interviews or recruitment from candidates. Report any such fraudulent incident to Info@aviationindeed.com

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