Aviation Executive

Website: yminds.ai
Job details:

Role Title: Aviation Executive

Reports to: Servicing and Aviation Manager

Function: TC Support - Aviation

Leadership Community: Specialist Leadership

Role Description

A multi skilled executive with experience of IATA airline reservations & ticketing working as part of a successful service-based team responsible for providing support to our home-based Travel Counsellors. Offering excellent knowledge of all air fares with a good geographical awareness to assist with making reservations, recalculating amendments, processing refunds, and the ability to issue and reissue tickets.

Principle Accountabilities

• Making complex reservations on scheduled airlines for our Travel Counsellors
• Putting together complex itineraries using manual contracts where required
• Giving advice on different air fare types & fare rules
• Awareness of Phenix flights functionality
• Advising on best routings/airlines
• Understanding the minimum ground arrangements required for our negotiated ITX fares
• Giving the applicable codes to ensure extended ticketing time limits achieved
• Receiving airline communication & distributing where necessary
• Booking BA groups using BA dropthrough
• Providing assistance with Galileo entries & supporting our GDS users to use the resource more effectively
• Advising Travel Counsellors of airline schedule changes & sourcing alternatives
• Ensuring published and consolidated tickets are issued accurately and efficiently
• Amending and recalculating voluntary changes according to fare rules
• Reissuing tickets in the case of voluntary & involuntary changes
• Building and issuing tickets on group bookings
• Queue management – understanding ticketing time limits & reading vendor remarks
• Processing of airline refunds via GDS & BSPlink – awareness of the accuracy required
• Reviewing & investigation of ADMs received – understanding airline rules & policies to be able to dispute in a timely manner
• Updating files appropriately

Capability

Description

GDS : Experience of Galileo to make and amend airline reservations.

BSPlink: Knowledge and experience of BSPlink to assist with offering refunds where applicable.

Airline Ticketing: Experience of airline ticketing, along with ability to recalculate for both reissue and refund.

Experience with a Global Distribution System (GDS), preferably Galileo, or an equivalent IATA-accredited system

Prior experience in a Travel Management Company (TMC)

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