Willware Technologies
Website:
willwaretech.com
Job details:
Role : AVEVA ERM Support Analyst
Company Name : WillWare Technologies
Work Model : Hybrid / Fulltime
Experience : 2 to 5 Years
work Location : Bangalore / Hyderabad / Chennai / Pune / Delhi NCR
Job Description :
Provide L1/L2 support for AVEVA ERM, handling incidents, user queries, monitoring, and ensuring smooth application operations.
Key Responsibilities : - Act as first point of contact for ERM issues and requests
- Log and track tickets in the system
- Troubleshoot and resolve standard issues within SLA
- Escalate complex issues to L2/L3 with proper details
- Support users on access, navigation, and workflows
- Monitor jobs, interfaces, alerts, and data sync
- Perform basic health checks and validations
- Coordinate with users and technical teams
- Prepare status updates and reports
- Participate in KT and knowledge-sharing sessions
Required Skills : - Basic knowledge of AVEVA ERM
- Understanding of ERP/ERM support processes
- Experience in incident and ticket management
- Familiar with tools like ServiceNow, JIRA, or Remedy
- Good troubleshooting and analytical skills
- Strong communication and documentation
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