Compliance Specialist (On-Site)

Job Summary:

Responsible for multiple tasks in the Local Tax Compliance department, including but not limited to account management, collections, processing of documents for the purpose of local business tax collection, and taxpayer consultation.

Duties and Responsibilities: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Comprehension of City ordinances to determine tax liabilities within assigned jurisdictions.
• General math computations
• Call center monitoring, assistance with supervisor request transfers.
• Taxpayer consultation within the LTC call center environment.
• Processing of applications, statements and any other documents received.
• Collections of outstanding balances.
• Outbound calls for account information retrieval and follow up. 
• Maintenance of accounts and preparation of City payment batches.
• General Office duties include but are not limited to filing, scanning of documents and other general functions.
• Utilizing data to identify and notify non-compliant businesses.
• Prepare company outbound correspondence via USPS and private courier.
• Attention to detail; ability to compare and recognize discrepancies in data.
• Perform other duties as assigned.

 Education and Experience:

• Associate degree preferred, or the equivalent amount of related experience.

 Knowledge, Skills and Abilities:

• Bi-Lingual helpful
• A moderate knowledge of Microsoft Office Suite.
• Excellent verbal and written communications skills.
• A moderate degree of analysis, creativity, and critical thinking skills.
• Demonstrate the principles of good customer service to all customers and colleagues.
• Demonstrate compliance with all company policies and/or regulations.

Work Environment:                                              

• The noise level in the work environment is usually moderate as the employee works in an open-floor office environment, in an individual workstation, using a telephone and computer.
• Employees are required to work evenings and weekends, as necessary. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Physical Demands:

• Must be able to remain seated for extended periods, work at the computer several hours a day, five days a week.
• Regular use of a computer and other office machinery, such as printers and copy machines.
• Occasional movement around the office.
• Frequent communication via telephone.

 

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization.  And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Avenu Insights & Analytics helps state and local governments boost revenue, optimize operations, and deepen community trust. Avenu’s revenue enhancement and administration solutions enable jurisdictions to provide truly digital government that meets expectations of citizens, employees and elected officials.