HR Operations Mgmt Assoc

The HR Operations Coordinator plays a crucial role in managing daily tasks related to the GenAI Tool and various HR operations activities. In this role, you will: • Manage and resolve case management tickets efficiently. • Serve as the first point of contact for employee queries, providing timely and accurate responses. • Handle employee documents within the document management system, ensuring proper organization and accessibility. • Identify trends in the tickets and provide insights to improve processes. • Share detailed ticket usage analysis with the team to support decision-making. • Assist with various HR operations activities as needed. • Administer the HR Policy Portal and update HR policies on Currents. • Support the execution of all GenAI modules. • Assist in testing new AI Modules

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.