Vallaham
Website:
vallaham.com
Job details:
Location: Powai, Mumbai (Work from Office)
Experience: 3–6 years
Employment: Full-time employment with Bay of Bangalore IT Services Pvt Ltd
Recruitment Partner: Vallaham
Working Week: Five days, with planned event coverage
Joining: Immediate to 30 days preferred
Hiring and Employment Arrangement
Vallaham is the recruitment partner for this position and will manage candidate sourcing, screening and interview coordination. The successful candidate will be employed by Bay of Bangalore IT Services Pvt Ltd.
The offer letter, payroll, statutory benefits, employment terms and HR records will be managed by Bay of Bangalore IT Services Pvt Ltd.
Role Overview
Bay of Bangalore is seeking a technically proficient and customer-focused L2 AV and Collaboration Support Engineer to support enterprise meeting-room technology and collaboration systems at its Powai, Mumbai, workplace.
The role involves maintaining the operational readiness of Microsoft Teams Rooms, Zoom Rooms and associated Audio-Visual (AV) systems; troubleshooting technical incidents; supporting executive meetings, town halls and hybrid events; and coordinating with specialist vendors for complex issues, hardware repairs and system-level escalations.
The ideal candidate will combine hands-on technical expertise with structured troubleshooting, clear communication, professional stakeholder management and strong incident ownership. The candidate should be capable of working independently, diagnosing faults systematically and ensuring a reliable meeting experience for business users.
Expertise in every AV manufacturer or platform is not expected. However, practical experience with enterprise collaboration systems and the ability to troubleshoot across multiple technology layers are essential.
Key Responsibilities
1. AV and Collaboration Technology Support
- Perform daily room health checks and provide L2 operational support for conference rooms, boardrooms, town halls and other collaboration spaces.
- Configure, operate and troubleshoot Microsoft Teams Rooms and Zoom Rooms in a live enterprise environment.
- Support enterprise AV equipment and peripherals from manufacturers such as Logitech, Poly, Crestron, Extron, Neat, DTEN, Shure, Biamp and QSC.
- Diagnose and resolve issues involving displays, cameras, microphones, speakers, touch panels, cabling, USB/HDMI connectivity, content sharing and conferencing peripherals.
- Trace AV signal flow and isolate faults across compute devices, conferencing applications, audio/video equipment, network connectivity and peripheral interfaces.
- Conduct room readiness checks before scheduled meetings and ensure that critical collaboration spaces remain operational.
2. Technical Troubleshooting and Incident Resolution
- Apply a structured troubleshooting methodology to identify the root cause of AV and collaboration incidents.
- Differentiate between hardware, software, configuration, connectivity and network-related issues before implementing corrective action.
- Perform basic network diagnostics relevant to AV endpoints, including IP addressing, DHCP, DNS reachability, VLAN awareness and switch port identification.
- Resolve incidents independently within the scope of L2 support and escalate complex programming, infrastructure or hardware issues with detailed diagnostic findings.
- Document symptoms, troubleshooting steps, root causes, workarounds and resolutions to support knowledge sharing and prevent recurrence.
- Identify recurring faults and recommend preventive measures to improve system reliability and reduce downtime.
3. Executive Meetings and Live Event Support
- Provide planned technical support for executive meetings, boardroom sessions, town halls, webinars and hybrid events.
- Conduct pre-event testing, technical rehearsals and dry runs to validate audio, video, presentation sharing and conferencing functionality.
- Monitor live sessions, respond promptly to technical issues and minimise disruption to business-critical meetings.
- Coordinate with meeting organisers, presenters, event teams and relevant technical stakeholders to confirm requirements and ensure operational readiness.
- Maintain composure and communicate clearly when resolving issues under time pressure, particularly during senior leadership meetings and live events.
- Support event-specific requirements such as microphone management, camera positioning, audio mixing and digital signage, where applicable.
4. Communication and Stakeholder Management
- Communicate professionally with business users, meeting organisers, senior stakeholders and external service providers.
- Ask relevant diagnostic questions, understand the impact of incidents and explain technical issues in clear, non-technical language.
- Provide timely updates on incident status, expected resolution, workarounds and escalation requirements.
- Manage user expectations appropriately while maintaining a calm, service-oriented approach during high-pressure situations.
- Provide simple operating instructions and guidance to users on meeting-room equipment and collaboration platforms.
- Coordinate effectively with internal IT teams, network teams, AV integrators, OEMs and specialist vendors to resolve incidents.
5. Service Management and Operational Governance
- Log, categorise, prioritise, track and close incidents and service requests using an IT service management or ticketing platform.
- Take ownership of assigned incidents and service requests, ensuring timely follow-ups and compliance with agreed Service Level Agreements (SLAs).
- Maintain accurate records of room configurations, equipment inventories, spare devices, maintenance activities and vendor service actions.
- Perform preventive maintenance and coordinate approved firmware updates, system checks and routine equipment servicing.
- Support room upgrades and new deployments through site surveys, equipment testing, punch-list closure, acceptance checks and handover documentation.
- Coordinate with vendors for warranty claims, equipment replacement, repairs and specialist technical support.
Essential Skills and Qualifications
- 3–6 years of hands-on experience in enterprise AV support, video conferencing operations, meeting-room technology or AV systems integration.
- Practical experience supporting Microsoft Teams Rooms or Zoom Rooms in a live business environment.
- Strong troubleshooting skills across audio, video, display, camera, microphone, touch panel, USB/HDMI and conferencing systems.
- Ability to understand AV signal flow and systematically isolate faults across hardware, software, peripherals and network connectivity.
- Hands-on experience with at least two enterprise AV ecosystems or equipment platforms, such as Logitech, Poly, Crestron, Extron, Neat, DTEN, Shure, Biamp or QSC.
- Working knowledge of networking concepts relevant to AV systems, including IP addressing, DHCP, DNS, VLANs and switch ports.
- Familiarity with ticketing systems, incident management, SLA-based support and technical documentation.
- Strong spoken and written English, including the ability to explain technical issues clearly and communicate professionally with senior stakeholders.
- Demonstrated ownership, analytical thinking, attention to detail and the ability to prioritise incidents based on urgency and business impact.
- Ability to work independently onsite while collaborating effectively with remote IT teams, event organisers and external vendors.
- Willingness to work from the Powai, Mumbai, office and provide planned early-morning or late-evening event coverage when scheduled.
Desirable Experience and Certifications
- Dante Level 1 or Level 2, AVIXA CTS, or relevant manufacturer training from Microsoft, Logitech, Poly, Crestron, Extron, Shure, Biamp or QSC.
- Experience with Teams Rooms Pro Management, Crestron XiO Cloud, Logitech Sync or comparable device monitoring and management platforms.
- Experience supporting town halls, webinars and live events involving audio mixing, camera tracking, digital signage or hybrid event technology.
- Basic CCNA-level networking knowledge or experience supporting enterprise environments such as banking, financial services or other business-critical workplaces.
- Experience assisting with AV room deployments, upgrades, commissioning, acceptance testing and technical handovers.
Measures of Success
- Meeting rooms and collaboration spaces are checked and ready before scheduled business use.
- Priority incidents are diagnosed and restored within agreed service targets, with minimal disruption to meetings.
- Executive meetings, town halls and hybrid events are supported through documented checks, rehearsals and appropriate technical monitoring.
- Incidents, recurring faults, asset movements and vendor actions are accurately documented and tracked to closure.
- Repeat incidents are reduced through preventive maintenance, structured troubleshooting and root-cause follow-up.
- Users receive clear, timely and professional communication throughout the incident lifecycle.
- AV systems remain reliable, well maintained and aligned with operational requirements.
Growth Opportunity
The role offers exposure to enterprise collaboration platforms, AV systems management, structured IT service operations, executive events and meeting-room modernisation projects.
High-performing engineers may progress towards senior AV and Unified Communications engineering, AV systems integration or site lead responsibilities.
Application Information
Interested candidates should submit their CV along with the following details:
- Current location
- Total years of AV and video conferencing experience
- Hands-on Microsoft Teams Rooms and/or Zoom Rooms experience
- Experience with enterprise AV equipment and collaboration platforms
- Current notice period and earliest joining date
- Two examples of meeting-room or live-event issues personally diagnosed and resolved, including the troubleshooting approach and outcome
Vallaham will coordinate the recruitment process on behalf of Bay of Bangalore IT Services Pvt Ltd.
Click on Apply to know more.