Website:
ducatiblr.com
Job details:
Company Description Ducati Bengaluru, powered by VFM Motors, is a premium showroom and 5-star service center launching in Winter 2024 in the heart of Karnataka on Richmond Road. The dealership focuses on delivering a luxurious, performance-driven Ducati experience for riders who expect exceptional standards. Backed by the VFM Group’s three generations of automotive expertise, Ducati Bengaluru emphasizes quality, precision, and customer care in every interaction. Team members will be part of a growing brand presence, serving passionate motorcycle enthusiasts in a high-end environment. The workplace culture is geared toward excellence, professionalism, and a shared passion for performance motorcycles.
Role Description This is a full-time, on-site Automotive Service Advisor role based at the Ducati Bengaluru showroom and service center in Bengaluru. The Automotive Service Advisor will greet customers, understand their service requirements, and accurately document concerns and requested work. Responsibilities include coordinating service appointments, explaining recommended vehicle maintenance and repairs, preparing estimates, and obtaining approvals. The role involves collaborating closely with technicians to ensure timely and accurate service, updating customers on progress, and delivering vehicles with clear post-service explanations. The Automotive Service Advisor is expected to maintain high standards of customer satisfaction, uphold Ducati brand guidelines, and support smooth workflow in the service department.
Qualifications
- Strong customer-facing capabilities, including Customer Service and Customer Satisfaction skills.
- Understanding of Vehicle Maintenance and Automotive Repair to communicate technical information clearly to customers.
- Effective Communication skills for explaining service options, negotiating approvals, and coordinating with workshop teams.
- Previous experience as a Service Advisor or in an automotive service environment, preferably with premium or performance brands.
- Ability to work on-site full time in a fast-paced, customer-centric setting and handle multiple service requests simultaneously.
- Basic knowledge of service management software or DMS systems and proficiency with standard office tools.
- Diploma or degree in automotive engineering, mechanical engineering, or a related field is an advantage.
- Commitment to safety standards, attention to detail, and a passion for motorcycles and performance vehicles.
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