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Job Description – Service Advisor (Body Shop)Kumar Automobiles, Keonjhar
An Authorized Maruti Suzuki Service Dealership
Position Summary
The Service Advisor – Body Shop serves as the primary point of contact for customers seeking accidental repair, denting, painting, and body repair services. The role is responsible for ensuring an excellent customer experience by accurately assessing vehicle damage, coordinating repairs, managing insurance claim processes, and ensuring timely delivery of vehicles while maintaining Maruti Suzuki's quality standards.
Key ResponsibilitiesCustomer Relationship Management
- Welcome customers and understand their concerns regarding accidental damage and body repairs.
- Conduct a thorough inspection of the vehicle along with the customer.
- Explain the repair process, estimated cost, repair timeline, and expected delivery date.
- Maintain regular communication with customers regarding repair progress.
- Resolve customer complaints professionally and ensure complete customer satisfaction.
Vehicle Inspection & Estimation
- Inspect accident-damaged vehicles and identify repair requirements.
- Prepare detailed repair estimates using Maruti Suzuki guidelines.
- Recommend replacement or repair of damaged parts based on technical feasibility.
- Coordinate with insurance surveyors for claim assessment and approvals.
- Ensure transparency in repair estimates and billing.
Insurance Coordination
- Handle cashless and reimbursement insurance claims.
- Coordinate with insurance companies and surveyors for inspection and claim approval.
- Prepare and verify insurance documentation.
- Ensure timely submission of claim documents and follow-up until settlement.
Workshop Coordination
- Prepare Job Cards with accurate repair details.
- Coordinate with Body Shop Manager, technicians, painters, and spare parts department.
- Monitor repair progress and ensure work is completed within the committed timeline.
- Ensure availability of required spare parts before initiating repairs.
- Conduct quality checks before vehicle delivery.
Delivery Management
- Perform final inspection of repaired vehicles.
- Explain the repairs carried out and invoice details to customers.
- Ensure vehicle cleanliness before delivery.
- Deliver the vehicle on the promised date and time.
- Collect customer feedback after delivery.
Sales & Revenue Generation
- Promote value-added services, accessories, detailing, anti-rust coating, ceramic coating, and extended warranty wherever applicable.
- Achieve monthly sales and labour revenue targets.
- Maximize insurance claim conversion and body shop business.
- Support workshop profitability through effective customer handling.
Documentation & Reporting
- Maintain accurate job cards, repair estimates, insurance files, and customer records.
- Update workshop management systems with repair status.
- Submit daily and monthly performance reports.
- Ensure compliance with Maruti Suzuki operational standards.
Required Qualifications
- Graduate/Diploma/ITI (Automobile or Mechanical Engineering preferred).
- Minimum 2 years of experience as a Body Shop Service Advisor in a Maruti Suzuki dealership or any reputed four-wheeler workshop.
- Knowledge of accident repair procedures, body shop operations, insurance claim processing, and workshop management.
- Basic computer knowledge and experience with dealership management software is preferred.
Skills Required
- Excellent customer handling and communication skills.
- Strong technical knowledge of four-wheeler body repair processes.
- Knowledge of insurance claim procedures.
- Estimation and costing skills.
- Problem-solving and negotiation abilities.
- Team coordination and leadership.
- Time management and planning.
- Ability to work under pressure and meet delivery commitments.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSI) Score.
- On-time vehicle delivery percentage.
- Body Shop labour revenue achievement.
- Insurance claim conversion ratio.
- Repeat customer ratio.
- Job card closure within committed time.
- Quality of repairs and reduction in repeat complaints.
Reporting To
- Workshop Manager / Body Shop Manager
Job Location
Kumar Automobiles, Keonjhar
Authorized Maruti Suzuki Service Dealership
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