Remote Director Of Customer Support Automattic Pressable

We're looking for a Director of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. This role will lead and grow a high-powered, 24/7 support team, ensuring the team goes above and beyond to provide five-star, concierge-level support for our customers. Reporting to the CEO, the Director of Customer Support will lead the Customer Support function and its teams that make up a core pillar of Pressable's brand known for delivering an amazing 99% customer experience across every interaction. Pressable is a new breed of technology company: one-part WordPress managed hosting and one-part services innovation empowering small agencies to giant clients to scale their business on the WordPress platform. Pressable's platform enhances WordPress with developer tools, cloud management, security, and analytics, so that companies can build and deploy their digital experiences faster than ever. Pressable is owned by Automattic, the brand behind WordPress.com, WooCommerce, Jetpack, WordPress VIP and many others. Founded in 2010, Pressable follows Automattic's distributed team model with employees all over the world. We engage the most brilliant minds regardless of location and give them the best resources to perform the finest work of their careers.

Pressable is a new breed of technology company: one-part WordPress managed hosting and one-part services innovation empowering small agencies to giant clients to scale their business on the WordPress platform. Pressable's platform enhances WordPress with developer tools, cloud management, security, and analytics, so that companies can build and deploy their digital experiences faster than ever. Pressable is owned by Automattic, the brand behind WordPress.com, WooCommerce, Jetpack, WordPress VIP and many others. Founded in 2010, Pressable follows Automattic's distributed team model with employees all over the world. We engage the most brilliant minds regardless of location and give them the best resources to perform the finest work of their careers.