TMF Group
Website:
tmf-group.com
Job details:
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About TMF
TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board, we nurture and promote talented individuals, ensuring that senior positions are open to all.
Discover the role
This role supports business‑critical automations in production, ensuring stability, performance, and data integrity under established standards and guidance. The Automation Developer focuses on BAU support, incident resolution assistance, monitoring, and documentation, while building hands‑on experience across the automation lifecycle. The role is primarily support‑oriented, with opportunities to contribute to small enhancements and improvements.
Key Responsibilities
In this role, the successful candidate will need to:
- Provide production and BAU support for existing automation solutions, ensuring stable and reliable operation.
- Assist with incident investigation and root cause analysis, implementing approved fixes and remediation actions.
- Monitor live automations and support go live activities under guidance.
- Apply technical and workflow knowledge to troubleshoot and analyze automation behavior.
- Maintain documentation and follow established standards to ensure automations are supportable and transferable.
- Collaborate with senior automation engineers, analysts, and stakeholders to support continuous improvement initiatives.
Automation (Support & Engineering)
- Support automation solutions built using Microsoft Power Platform in line with delivery standards and security requirements.
- Assist in troubleshooting integrations, workflow logic, and data handling issues to ensure stable execution.
- Apply workflow‑based logic to understand automation behavior and assist with approved enhancements or fixes.
- Contribute to the development of small automations or enhancements under guidance when required.
BAU Operations & Production Support
- Resolve automation incidents and requests within defined SLAs, ensuring minimal business disruption.
- Perform root‑cause analysis on recurring issues and implement permanent fixes to reduce BAU volume. ,
- Monitor automation processes and proactively work to improve stability and reduce failures.
- Provide support during and immediately after go‑live, monitoring live automations and resolving emerging issues.
- Migrate automation processes between DEV / TEST / PROD environments as required.
Quality, Documentation & Standards
- Maintain solution design documents, release notes, user guides, SOPs, and runbooks to ensure automations are supportable and transferable.
- Support unit testing activities and validation of fixes and changes.
- Ensure client data integrity and compliance with data security and governance standards.
- Follow data security, governance, and compliance standards.
- Identify opportunities for continuous improvement and implement enhancements to improve efficiency and reliability.
Stakeholder Engagement & Collaboration
- Work with Process Analysts and Business Analysts to review process documentation and support automation improvements.
- Communicate progress, issues, and findings clearly within the team.
- Communicate clearly and effectively with stakeholders across different regions and cultures.
- Participate in knowledge sharing and learning activities to build automation capability.
- Maintain Power Automate as a required skill.
- Reduce Power Apps requirements from specialist-level expertise to working knowledge.
- Elevate Python to a core skill to support automation, integrations, and future initiatives.
- Expand the target profile to include candidates with experience in automation, application support, or software development.
- Added interest in AI and intelligent automation as a desirable attribute.
- Increase emphasis on troubleshooting, production support, and problem-solving capabilities.
- Reposition the role as a combination of support, enhancement, and development activities.
Key Requirements
- Bachelor’s degree in Computer Technology, Computer Science, IT, Engineering.
- 2 years+ experience working with Microsoft Power Automate and Power Apps in an enterprise or IT environment.
- Experience supporting automations or systems in a production / BAU support context.
- Exposure to Microsoft Power Platform: Power Automate, Power Apps, Power Automate Desktop (RPA)
- Working knowledge of .NET based solutions and MS SQL Server or similar databases.
- Understanding of workflow based logic and automated business processes.
- Ability to analyze automation issues and support feasibility assessments for changes or new requests.
- Familiarity with DEV / UAT / PROD environments and deployment processes.
- Exposure to REST APIs, JSON/XML, and automation best practices.
- Familiarity with Alteryx for support, troubleshooting, or small enhancements is a plus.
- Python scripting exposure is a plus.
Soft Skills
- Strong analytical and problem‑solving skills with a structured approach to issue resolution.
- Ability to work effectively with low guidance and supervision.
- Clear verbal and written communication skills.
- Organized, proactive, adaptable, and able to work under pressure.
What’s In It For You
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work;
- We provide internal career opportunities so you can take your career further within TMF;
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- You’ll be helping us to make the world a simpler place to do business for our clients;
- Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace;
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
Other Benefits
- Anniversary & Birthday Leave policy
- Be part of One TMF
- Paternity & Adoption leaves
- Salary advance policy
- Work flexibility – Hybrid work model
- Talk about growth opportunities (we invest in talent)
- Well-being initiatives
We’re looking forward to getting to know you!
Click on Apply to know more.
