I-novate Technologies Ltd
Website:
i-novatetech.com
Job details:
Job Description: Auto Salesforce Consultant
Position Title: Auto Salesforce Consultant
Remote/ Hybrid/ Onsite
Permanent position/ Contract - Open for both
Job Overview
We are seeking an experienced and highly skilled Auto Salesforce Consultant to join our team
You will be responsible for designing, configuring, customizing, and maintaining Salesforce solutions tailored specifically to the automotive retail, dealer management, and customer lifecycle processes. The ideal candidate will have a strong background in Salesforce (specifically Sales Cloud, Service Cloud, Experience Cloud, or Salesforce Automotive Cloud) and a deep understanding of the automotive OEM-Dealer relationship.
Key Responsibilities
1. Solution Design & Implementation
· Configure and customize the Salesforce platform (Sales Cloud, Service Cloud, Experience/Community Cloud, and Salesforce Automotive Cloud ).
· business requirements (e.g., lead management, test drive bookings, vehicle inventory, booking allocations, vehicle delivery, and post-sales servicing) into scalable Salesforce solutions.
· Build declarative automation solutions using Salesforce Flows, Workflow Rules, and Process Builders.
2. Custom Development & Integration
· Develop custom solutions using Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWC)where declarative options are insufficient.
· Integrate Salesforce with third-party systems such as payment gateways, connected car APIs, and marketing automation tools.
· Design and manage robust REST/SOAP APIs for seamless real-time data exchange.
3. Automotive Domain Management
· Map and optimize the end-to-end automotive customer journey: from initial inquiry (lead generation) to showroom visits, test drives, vehicle booking, financing, delivery, and aftermarket service.
· Configure Dealer Portals (Experience Cloud) to streamline communication, lead routing, and inventory visibility between (OEM) and its dealer partners.
4. Collaboration, Support & Deployment
· Collaborate closely IT team, business stakeholders, and dealer representatives to gather requirements and conduct User Acceptance Testing (UAT).
· Manage release management processes, deployment pipelines (using Copado, Jenkins, or Salesforce DX), and post-deployment hypercare support.
· Provide technical troubleshooting, perform root-cause analysis, and resolve platform issues.
Required Skills & Qualifications
Technical Skills:
· Salesforce Core: Strong hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud (Community Cloud).
· Automotive Cloud (Highly Preferred): Experience or strong conceptual knowledge of the Salesforce Automotive Cloud (Vehicle Console, Driver Console, Household Management, Automotive Lead Management).
· Development: Proficiency in Apex, SOQL, SOSL, Lightning Web Components (LWC), and Aura Components.
· Declarative Tools: Mastery of Salesforce Flows and complex validation rules.
· Integrations: Strong experience with API integrations (MuleSoft, REST, SOAP) connecting Salesforce to external DMS or SAP systems.
Domain & Soft Skills:
· Automotive Industry Experience: Minimum 2 years of experience working on IT/Salesforce projects for automotive OEMs, dealerships, or automotive retail clients.
· Excellent communication and presentation skills to interact directly with
· Strong analytical, problem-solving, and requirement-gathering capabilities.
Preferred Certifications
· Salesforce Certified Administrator / Advanced Administrator
· Salesforce Certified Platform Developer I (PD1) / Platform Developer II (PD2)
· Salesforce Certified Sales Cloud Consultant / Service Cloud Consultant
· Salesforce Certified Automotive Cloud Accredited Professional (Highly Valued)
Interested can share your updated resumeto priyanka.sharad@i-novateinfo.com
Feel free to contact me on Whatsapp +971555587805
Click on Apply to know more.
