Customer Success Engineer

We are hiring an experienced and technical Customer Success Engineer who will partner with our Account Executives to serve our most valued customers in the post-sales cycle. In this role, you will be responsible for nurturing relationships with strategic accounts; guiding the implementation process and adoption of best practices, reducing technical friction and facilitating a seamless experience across the customer lifecycle. You're the primary technical liaison between our customers and critical internal stakeholders, including engineering, product, and support. This role requires a strong technical background, effective communication, empathy, and a deep commitment to customer success. What You'll Do * Support your accounts as the post-sale point of contact for technical inquiries, working alongside an Account Executive. * Lead our service delivery process to ensure timely delivery of orders and successful production deployments. * Educate customers on basic and advanced AuthZed product concepts. * Guide your customers towards best-practice implementations; including reviewing code and designingSpiceDB Schemas . * Partner with Account Executives and Solutions Engineers to identify and secure new sales opportunities. * Collect and deliver customer feedback to our engineering and product teams. * Continuously monitor, update, and report on customer health – ensuring customers are meeting their desired performance SLOs and flagging potential churn risks to the leadership team. * Proactively build relationships with customers to achieve loyalty and advocacy within their organization.

We're pioneering open-source authorization solutions for scaling businesses tackling complex end-user permissions in zero-trust architectures. Our focus is on providing SpiceDB—the most mature open-source permissions database inspired by Google's Zanzibar system—and building managed services that enable planet-scale production authorization services. Our strategic approach to capital-raising has empowered us to efficiently utilize our $3.9M seed fund and recently secure a $12M Series A. This funding has allowed us to further develop SpiceDB, now the open-source standard in authorization database technology, fortify our reputation as authorization experts, accelerate our open-source community growth, and scale revenue with robust enterprise products. AuthZed is a fully remote company with employees across the US and Europe. We're a hardworking group with a software-driven culture; even our sales team understands and loves our technology! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day.