Pratilipi
Website:
pratilipi.com
Job details:
About The Role:
We at Pratilipi are hiring for an Author Manager/Publishing Consultant for our IndiePress business unit. IndiePress, a dynamic publishing house dedicated to providing an unparalleled publishing experience to independent authors. A companion on the literary journey, passionate about turning words into writing. Our dedicated team of publishing professionals, comprising editors, designers, marketers, strategists, and creatives, collaborates to deliver an unmatched experience that is tailored to each book’s unique needs.
Key Responsibilities & Deliverables:
- Project Coordination: Collaborate with internal teams to align resources with client requirements, ensuring the seamless execution of publishing projects.
- Timely Project Delivery: Ensure all projects are delivered on time, meeting or exceeding client expectations. Project Organization and Timeline Management: Act as the go-to person for all aspects related to a project's organization and timeline, maintaining clarity and efficiency throughout the process.
- Client Relationship Management: Manage and nurture the relationship between clients and the company, serving as a point of contact for client queries and concerns.
- Comprehensive Documentation: Create and maintain detailed project documentation to facilitate transparency and streamline project processes.
- Multitasking and Initiative: Demonstrate the ability to multitask, take initiative, and prioritize tasks in real-time to meet project goals.
- Customer Communication: Respond to customer communication promptly, addressing and resolving issues to ensure a positive and successful customer experience.
- Process Optimization: Work towards streamlining and optimizing project management processes for increased efficiency.
- Team Collaboration: Be a proactive team player, contributing to a collaborative atmosphere, and demonstrating a strong problem-solving attitude.
- Task Management: Manage multiple tasks with intuitiveness and commitment to meet project deadlines and objectives.
- User Insights and Industry Trends: Participate in gathering user insights that impact user onboarding and retention, staying informed about industry trends and company offerings.
Key Performance Indicators (KPIs):
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Assess and identify project opportunities to determine which are worth pursuing.
- Oversee project strategy development and define the steps required to bring the project to fruition.
- Promote inter-departmental collaboration and serve as designated departmental liaison to create a positive team environment, effective communications, and efficient use of resources to meet contract deadlines.
- Ensuring proper training is executed and documented. Conducting reviews of system set-ups and documents to ensure high quality of deliverables in accordance with quality standards.
- Coordinating routine status meetings to facilitate communications, monitor workload, and provide forecasting guidance.
- Serve as the point of escalation for customer issues and work with internal teams to ensure timely issue resolution.
- Effectively communicate project expectations to team members in a timely and clear manner.
- Ensure teams are implementing and operating under company policy, structure and practices.
- Oversee the workflow and prioritization of projects across the team in line with the overall business strategy and utilizing relevant project management systems and practices.
- Develop strategies to promote excellent customer service and to streamline Project Management procedures.
- Managing every aspect of a project’s development from conception to completion.
- Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project elements
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate.
Qualification:
- Experience: 3-5 years of experience in Self-publishing and Publishing.
- Bachelor’s Degree: A strong educational background to support your role in the operations department.
- Excellent Written and Verbal Communication/Consulting Skills: Ability to articulate ideas clearly and effectively, both in writing and speaking.
- Basic Understanding of the Publishing Process: Familiarity with stages from manuscript acquisition to production, even if learned through coursework or internships/ familiarity with stages of project management.
- Strong Organizational and Time-Management Skills: Ability to manage multiple projects and deadlines efficiently.
- Multilingual Abilities (Preferred): Proficiency in multiple languages is a plus
Security & Data Handling Responsibilities:
Handle sensitive data responsibly in compliance with the DPDP Act, ISO-27001:2022, and Pratilipi’s internal security policies — ensuring data privacy, confidentiality, and NDA obligations at all times.
Click on Apply to know more.
