Director of Marketing

The Global Ambassador Hotel

Experience: 4+ yrs
Location: Phoenix, Arizona, United States
Job type: Full-time

Required skills

CRM
Email Marketing
Content Management System
SEO
Analytics
Google Ads
Meta/Facebook Ads
OpenTable
Yelp
TripAdvisor

About the role

We are seeking a Digital Marketing Manager to lead and evolve the digital ecosystem across the Author & Edit portfolio. This role will own the digital guest experience across all brands, from websites and CRM to email marketing, digital listings and paid media support, ensuring every digital touchpoint is thoughtful, elevated, on-brand and performance-driven. This role requires someone with equal fluency in brand and performance, someone who understands that in a brand-led hospitality company, digital must not only function seamlessly, but feel visually considered, cohesive and distinctly on-brand at every touchpoint.

Why Author & Edit

Benefits available when you work 25 hours per week-including medical, dental, vision, and more

Paid time off

Retirement savings program (with company match)

Exclusive hotel and dining discounts across our brand

Access to on-site amenities in our Phoenix office, including gym and pickleball courts
Join a company known for exceptional service and standout guest experiences

Be part of a passionate team shaping the future of hospitality in Phoenix

Grow your career with a dynamic, expanding brand

Who We Are

At Author & Edit, we create original hospitality experiences designed to be remembered and talked about. Our approach is rooted in constant evolution, always refining and reimagining what hospitality can be. We don’t follow industry standards; we set them.

Founded by visionary restaurateur Sam Fox, Author & Edit is built on the idea that great hospitality is something you write, not replicate. From standout concepts like The Global Ambassador and The Twelve Thirty Club to a growing portfolio of hotels and restaurants, we’re shaping experiences that push the industry forward.

With multiple new projects currently under construction and an expanding presence, this is a unique opportunity to be part of a company in active growth. You’ll work closely with leadership, collaborate with a passionate team, and play a role in building what’s next in hospitality. If you're looking to grow your career while contributing to something innovative, dynamic, and continually evolving—this is where it happens.

What You’ll Do

Own the digital guest experience across all Author & Edit brands, ensuring every digital touchpoint is accurate, elevated, on-brand and optimized

Lead the strategy, execution and performance of the CRM program across all brands, including audience segmentation, automated flows, campaign deployment and ongoing optimization

Own all email marketing and campaign management from build to deployment, QA and reporting

Segment audiences and personalize messaging to drive engagement, retention and conversion across audiences

Build, execute and report on all email campaigns, identifying opportunities to improve performance across open rates, click-through, conversion and guest retention

Identify and develop new CRM and lifecycle marketing opportunities to deepen guest engagement and increase frequency

Serve as the digital liaison to Brand Marketing Managers, helping bring seasonal campaigns, launches and brand initiatives to life across digital channels

Partner with Brand Marketing Managers and external agency partners to support paid media planning, execution and performance reporting

Own digital reporting across platforms, delivering regular insights on campaign performance, website behavior, CRM trends and digital opportunities

Assist in the development, management and optimization of all brand websites, including content updates, image refreshes, seasonal offers, landing pages and calendar updates

Support and oversee new website development projects across brands and concepts in partnership with internal teams and external developers

Own all digital listings across platforms including Google, Yelp, TripAdvisor, OpenTable and other key guest-facing directories

Ensure all digital listings are accurate, current and reflective of the brand, including hours, menus, amenities, descriptions, imagery and seasonal updates

Manage user access and account permissions across digital listings and marketing platforms

Stay ahead of emerging digital trends and tools, with a particular focus on AI and its application across search, automation, workflow optimization and content discovery

Explore and implement new opportunities in AI-driven marketing, including AEO/GEO strategy, search visibility and operational efficiencies across digital systems

Qualifications

4+ years of digital marketing experience, ideally within hospitality, restaurants, hotels or lifestyle brands

Strong experience managing CRM and email marketing programs, including segmentation, automation, testing and reporting

Deep understanding of digital campaign execution across owned and paid channels

Experience managing websites and CMS platforms, with strong instincts for UX, content flow and digital brand presentation

Strong brand instincts and a sharp visual eye, with a clear understanding of how brand translates across digital touchpoints

Ability to evaluate digital work through both a performance and brand lens, ensuring content is not only effective, but visually aligned, elevated and reflective of the guest experience

Deep appreciation for design, storytelling and visual consistency across websites, email, paid media and all guest-facing digital channels

Strong analytical skills with the ability to translate performance data into actionable insights

Working knowledge of SEO, local search optimization and digital discoverability best practices

Familiarity with paid media strategy and performance across Google, Meta and other relevant platforms

Experience managing digital listing platforms including Google Business Profile, Yelp, TripAdvisor and OpenTable

Strong project management skills with the ability to manage multiple timelines, stakeholders and priorities simultaneously

Highly collaborative and comfortable working cross-functionally across marketing, creative, operations and external partners

Detail-oriented with strong follow-through and a high standard for execution

Curious, proactive and eager to explore emerging technologies, particularly AI and its evolving role in hospitality marketing

Strong written and verbal communication skills with a sharp eye for brand voice and guest-facing content

Author & Edit is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

About The Global Ambassador Hotel

Luxury hospitality group creating refined hotel and dining experiences.

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