Tilda Research
Website:
tilda.bio
Job details:
The Audit & QA Manager will primarily own customer audits and qualification workflows, ensuring Tilda meets external compliance, security, and quality expectations. This role sits at the intersection of Engineering, Product, and Compliance, requiring strong technical depth in software systems and AI to effectively represent and validate the platform with customers and auditors.
Key Responsibilities
1. Customer Audits & Qualifications (Primary Focus)
- Own end-to-end customer audit and qualification processes (security reviews, due diligence, questionnaires)
- Lead responses to customer questionnaires, ensuring accuracy, completeness, and timely delivery
- Coordinate cross-functional evidence gathering across Engineering, Product, and Operations
- Act as the primary point of contact for customer audits and follow-ups
- Proactively identify gaps and drive remediation to meet customer and regulatory expectations
2. Audit & Compliance Management
- Support external audits (e.g., SOC 2, ISO) and maintain audit readiness
- Track audit requirements, manage timelines, and coordinate with external auditors
- Maintain documentation, policies, and controls aligned with compliance frameworks
3. AI Quality & Model Evaluation
- Define and implement QA frameworks for AI systems, including model evaluation, validation, and monitoring
- Establish metrics and processes to assess accuracy, consistency, and reliability of AI outputs
- Partner with Engineering to implement guardrails (e.g., validation layers, confidence thresholds, human-in-the-loop review)
- Support audit and customer conversations around AI reliability, explainability, and risk mitigation
4. Software Quality & Engineering Collaboration
- Work closely with Engineering to embed QA and compliance into software development workflows
- Contribute to process design across release cycles, testing, and validation
- Translate technical system details into clear, audit-ready documentation and responses
- Ensure alignment between product development practices and audit/compliance requirements
5. Cross-Functional Coordination
- Act as a bridge between Engineering, Product, Legal, and GTM teams for all audit and qualification activities
- Drive alignment on timelines, deliverables, and priorities
- Facilitate regular check-ins to track progress and unblock dependencies
Qualifications
- 5+ years of experience in audit, QA, or compliance roles within SaaS, software, or AI-driven environments
- Strong understanding of software development processes, systems architecture, and engineering workflows
- Hands-on experience with AI/ML systems, including model evaluation, validation, or quality frameworks
- Proven experience managing customer audits, security questionnaires, and due diligence processes
- Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA)
- Strong project management and cross-functional coordination skills
- Excellent written and verbal communication skills, especially in customer-facing contexts
Nice to Have
- Experience in healthcare or regulated environments
- Background in security, risk management, or governance
- Experience with tools like Linear, Jira, or similar
Success Metrics
- Timely and successful completion of customer audits and qualifications
- High-quality, consistent, and efficient questionnaire responses
- Strong customer confidence in Tilda’s security, compliance, and AI quality
- Scalable QA and audit processes aligned with product and engineering workflows
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