Audio & Video Support
Live Connections
- Location
- Jaipur, Rajasthan, India
- Job type
- Full-time
Required skills
- compliance
- statistics
- usage statistics
About the role
Live Connections
Website:
liveconnections.in
Job details:
Exp : 2yrs to 5yrs
Audio & Video Support
Note - The resource will be onboarded in Noida but will work from client location at Jaipur
.
JD for the Profile -
Audio – Video Support
- Executing all aspects of videoconferencing including call set up, end user training, troubleshooting, & follow through on escalation of trouble incidents occurring during call
- Assist, as required, with the support (hands-on if necessary) of special events, high profile senior executive meetings, town halls requiring VC, as directed by client including but not limited to the following:
- Setting up, testing, operation, & tearing down of AV & VC equipment; (e.g., video data projection systems, computers, audio- & video conference equipment, microphones, video cameras, audio systems, & operation of integrated AV systems).
- Perform up to second level problem determination.
- Troubleshoot, assess, and coordinate equipment and systems repair as required.
- Create, update, and resolve trouble tickets as assigned as well as monitoring queue.
- Interface with technology vendors for equipment servicing, etc., whether warranty or routine maintenance.
- Maintain conference room integrity in compliance with SOPs; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.).
- Provide updates to usage statistics, issues and repair logs, or other collection/reporting systems.
- Delivery of training and client support to end users in the operations of audiovisual systems.
- Compile and maintain room and equipment inventory.
- Ability to coordinate audiovisual activities with other Client facilities as required (e.g., Company/Department Communication Meetings, Special Events, etc.).
- Create and modify user documentation and standard operation procedures (SOPs) as required.
- Provide technical assistance and support to lead contact for all videoconferencing operations & maintenance.
- Maintain understanding of current and new technology.
- Interact in person, by phone, and/or e-mail directly with client management and end-users.
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