Implementation Support Specialist

Implementation Support Specialist

Do you have a passion to belong to an organization where your contributions go a long way? Do you want to belong to an intimate but growing team that is passionate about innovation, collaboration and client service?

At Atrium, we are constantly striving to grow and learn so that we can better support our clients. If you have a growth mindset, are a self-starter and thrive under a dynamic environment, you are probably a great fit for our team!

Position Description

We are seeking a detail-oriented and proactive Implementation Support Specialist to support the successful execution of multiple projects across our Atrium implementation initiatives including Atrium Admin, Meal Plan Portal, Mobile Credentials, and Card Production. This role will work closely with Project Managers (PMs), Subject Matter Experts (SMEs), and cross-functional teams to maintain project plans, track progress, manage communications, and support user acceptance testing (UAT).

Why This Role

• Expand your project management skills by working alongside experienced PMs and SMEs.
• Play a critical role in maintaining project momentum during busy periods.
• Build visibility across multiple departments and initiatives.
• Gain exposure to multiple types of projects and clients across our key business lines.

Key Responsibilities

• Launch and maintain project plans for initiatives for Atrium Products like Meal Plan Portal, Mobile, and Card Production.
• Facilitate communications between internal teams, partners, and clients to keep everyone aligned and informed.
• Support technical integrations by coordinating and tracking connection setups between Atrium products and partner solutions.
• Support Subject Matter Experts by managing administrative tasks and following up on project action items.
• Track and update the status of open tickets, cases, and tasks for weekly project reviews; maintain accurate change logs.
• Draft UAT (User Acceptance Testing) scripts, help organize testing activities, and ensure feedback is captured.
• Prepare client handoff documents that clearly summarize final project scope, deliverables, and any next steps.

Qualifications

Education & Experience

• 2+ years of experience in project coordination, project support, or a similar role (preferably in technology, finance, or consulting industries).
• Strong organizational skills and attention to detail.
• Self-starter with a proactive, problem-solving mindset.

Technical and Functional Skills

• Familiarity with CRM systems (e.g., ZOHO, Salesforce) for tracking cases, documentation, and client interactions.
• Proficient in project management tools (e.g., ZOHO, Jira, Smartsheet, or similar platforms).
• Understanding of software implementation processes, system compatibility requirements, and equipment integration.
• Ability to collaborate effectively across diverse teams and stakeholders.
• Strong communication skills, with experience in coordinating between technical teams, clients, and third-party vendors.
• Excellent organizational skills with the ability to provide critical support across many projects simultaneously.

Success

• Implementation Project Managers and SMEs will become more efficient in managing projects (e.g. potentially able to manage more projects)

Why Atrium:

• Our mission is to connect people and solutions to power exceptional experiences.
• Collaborate with a passionate, positive-minded team from around the country that supports and encourages one another.
• The ability to learn and expand your career at a fast-growing and continuously evolving company.
• Your contributions will be visible and have a high impact.
• We invest in our employees through career development & opportunities, virtual social events, and competitive benefits.

Enjoy the benefits of working remotely full-time, with the opportunity for occasionally connecting in person with your work team.

Who We Are

Atrium Campus provides campus card management solutions reimagined for the mobile generation for the higher education, senior living, corporate and government markets. The Atrium cloud solution encompasses closed loop payments, meal plans, declining balance, activities, physical access rights, mobile credentials, identity management and more.

Learn more about Atrium at http://www.atriumcampus.com.

As an equal opportunity employer, Atrium welcomes diverse employees and leaders with integrity, while serving clients and partners with a commitment to excellence.

PLEASE NOTE: All candidates applying to this job posting must be authorized to work in the United States without sponsorship of any kind; no possibility of H1-B sponsorship, transfers or C2C available.