Atlassian Support Technician

Semtech

Required skills

Website: semtech.com
Job details:
Responsibilities

Serve as first-line support for Jira and Confluence users via our ITSM ticketing system
Triage and resolve common requests: user access, permission schemes, project and space configuration, workflow questions, and plugin behaviour
Provision and maintain user accounts, groups, and directory synchronization with Active Directory
Create and maintain Jira projects, Confluence spaces, dashboards, filters, and basic automation rules
Build and tune reports in eazyBI in response to stakeholder requests
Author Jira automation rules and assist with ScriptRunner scripts under guidance
Maintain platform documentation, runbooks, and end-user knowledge base articles
Support plugin lifecycle activities: evaluations, upgrades, and license tracking
Assist with patching, upgrades, and scheduled maintenance windows on the Atlassian server estate
Escalate complex issues with clear reproduction steps and supporting context
Identify recurring pain points and propose configuration or process improvements

Required Skills

1–2 years of hands-on experience administering or power-using Jira and Confluence (Data Center or Cloud)
Working knowledge of Jira fundamentals: projects, issue types, workflows, screen schemes, permission schemes, and notification schemes
Familiarity with Confluence space administration, page restrictions, and templates
Comfort writing and debugging Jira automation rules
Basic SQL for ad-hoc reporting and data validation
Linux command-line literacy: navigating filesystems, reading logs, running basic shell tasks
Strong written communication and a customer-service mindset
Methodical troubleshooting with attention to reproduction steps and root cause

Preferred Skills

Experience building reports in eazyBI or a comparable BI tool
Familiarity with ScriptRunner for Jira (Groovy scripts, listeners, scripted fields)
Python scripting for automation, log parsing, or REST API integrations
Familiarity with the Atlassian REST API
Exposure to AI tooling and large language models (e.g. Claude, ChatGPT) applied to productivity, documentation, or platform automation
ITIL 4 Foundation certification or equivalent service-management training
Experience in a regulated or enterprise environment with formal change management

What You’ll Learn

Enterprise-scale Atlassian Data Center administration
Plugin and integration architecture, vendor management, and security review processes
Change management, release planning, and structured maintenance windows
Working effectively across IT, security, and business unit stakeholders

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