Atlassian SME (Subject Matter Expert)

Amrut Software

Website: amrutsoftware.com
Job details:

Company Description

Amrut Software, established in 2004 and headquartered in Mumbai, is India’s premier Atlassian Enterprise Platinum Partner and Cloud First Solutions provider. We specialize in delivering customer-centric solutions that empower businesses across industries, from Fortune 500 companies to SMEs, to gain a competitive advantage. Serving global clients with operations in India and the UAE, Amrut Software provides a range of services including consulting, app and plugin development, customization, configuration, integration, and digital commerce. We partner with leading technology providers like Atlassian, JetBrains, Monday.com, GitHub, and more to drive transformation and innovation for our clients.

Job Category : DevopsSoftware Development

Job Type : Full Time OnSite

Job Location: Mumbai OnSite - Pune/Mumbai

Role: Atlassian SME (Subject Matter Expert)

Experience required: 2–4 Years

Positions: 4 Nos.

Job Location: Pune, Mumbai, onsite / Hybrid

Overview:

We are looking for a skilled Atlassian SME(Subject Matter Expert) with hands-on experience in configuring and supporting tools like Jira, Jira Service Management, BitBucket and Confluence. The ideal candidate should have strong experience in administration, automation, and basic development/scripting to enhance Atlassian platform capabilities.

Key Responsibilities

• Administer and configure Atlassian tools including Jira Software, Jira Service Management, and Confluence
• Design and manage:
• Workflows
• Screens
• Permission schemes
• Notification schemes
• Configure and maintain JSM features:
• Request types
• SLAs
• Customer portals
• Knowledge base integration
• Develop and manage automation rules
• Work on scripting/customization using tools like ScriptRunner or REST APIs
• Integrate Jira with third-party applications
• Troubleshoot issues and provide L2/L3 support
• Participate in migration activities (Server/Data Center to Cloud)
• Document solutions and processes in Confluence

Required Skills

• 2–4 years of hands-on experience with Jira and Jira Service Management
• Strong understanding of:
• Workflows
• Issue types
• Custom fields
• Permissions
• Experience with Jira Automation
• Basic scripting/development knowledge:
• Groovy (ScriptRunner) OR
• JavaScript / REST APIs
• Good knowledge of JQL
• Understanding of ITSM processes (Incident, Problem, Change)

Good to Have Skills

• Experience with apps/tools:
• ScriptRunner
• Automation for Jira
• Assets (Insight)
• Time to SLA
• Experience in Atlassian Cloud environments
• Exposure to Agile/Scrum methodologies
• Knowledge of email configurations and user onboarding

Preferred Qualifications

• Atlassian certifications (ACP-100, ACP-420, etc.)
• Experience in migration (Data Center to Cloud)
• Experience in integrating Atlassian tools with external systems

Soft Skills

• Strong communication and stakeholder management
• Analytical and problem-solving skills
• Ability to work independently and in a team

Behavioural Skills

• Resolve and communicate technical issues of projects and explore alternate solutions to the team and customers.
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborate and communicate with the stakeholders and ensure client satisfaction.

Is able to understand the customer and internal company communication with ease.

Click on Apply to know more.