The Quality Engineer supports the maintained compliancy within their STC to ISO9001:2015. ISO14001, ISO45001 (or local equivalent) and Vacuum Technique Quality standards at all times. The emphasis being on reliability, repeatability and safety. This enables proactive continuous improvement and optimisation solutions.
The Quality Engineer operates within their local STC Quality team.
The Quality Engineer must interface with all levels within the STC operational environment. The Quality Engineer is responsible for providing transparency for Quality related issues that both globally impact and benefit.
You will:
- Supports the reduction in defective parts, process errors/inefficiencies and warranty costs.
- Supports the service technology centre in continuously maintaining compliance to ISO9001 Quality Management System and all applicable Excellence Quality Element Documents.
- Supports adherence of ISO14001 Environmental Management System, ISO45001 Health and Safety Management System, Vacuum Technique Quality Management System or local equivalents.
- Supports the Service Technology Centre Vacuum Technique Production System methodology, behaviour adherence with a strong focus on 6S and training.
- Supports on time change distribution. Responsible for communicating SIB (Service Information Bulletin) briefing, SOP (Standard Operating Procedures), GSG (Global Service Group), ST (Service Test) updates that are located within the SharePoint, service SBU.
- The Quality Engineer can be both Responsible and Supportive for any training rollout of any global quality standard process, document improvement within their service technology centre within a specified timeline if there is a requirement to do so.
- Supports co-ordination and reporting of FRACAS (Failure Reporting Analysis Corrective Action System).
- Responsible, supports and could be consulted or informed on Quality Assurance, test, failure analysis (FTTPR), customer feedback non-conformances through Root Cause Analysis. The Quality Engineer supports the cycle from identification to effective closure, ensuring that any identified non-conformance has been 100% mitigated or stabilised. The Quality Engineer must relay all non-conformances that cannot be solved within the service technology centre and understand whether each one impacts locally or globally.
- Supports all continuous improvement activities by supporting the service technology centre Quality manager by actively taking part in reviews and observations in internal and external customer audits as required – systems and procedures. This includes identification and execution of corrective and permanent actions.
- Responsible for supporting the Service Technology Centre PFMEA activity that identifies and mitigates all identified potential risks using the appropriate quality tools. Supports all process reviews.
- The Quality Engineer can be both Responsible and Supportive for all aspects of the calibration process
- Supports the justification of service technology centre warranty by the provision of evidence.
