Inside Service Sales Associate (West Springfield Massachusetts, Massachusetts, United States)

Atlas Copco

Salary: $61k
Experience: 3+ yrs
Location: West Springfield, Massachusetts, United States
Job type: Full-time

Required skills

Salesforce
SAP
Oracle
CRM
ERP
Microsoft Excel
Microsoft Outlook
Microsoft Word

About the role

Your future job

Your role

Compensation: Base salary up to $61,446.98 (based on knowledge, skills, and experience), plus monthly commission, and annual bonus potential.

Inside Service Sales Associate will report to the Service Sales Manager.

Function: Service Sales and Quote-to-Order Administration for the Inside Service Sales Department

As an Inside Sales Associate you will ensure and maintain an elevated customer experience by taking ownership of inquiries and coordinating the quotation and order fulfillment process. You will serve as the point of contact for customers, and prospects and be responsible for service and service plan quoting, order submittal, and customer support for an assigned territory. As a part of the Atlas Copco team, this individual will contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

· Responsible for interacting with existing customers to drive sales revenue growth.

· Continually develop sales techniques and strategies to close sales and achieve sales targets and goals.

· Capitalize on available technological advances and BI reports to effectively communicate, drive business, and enhance the sales process.

· Improve customer experience by striving to understand and anticipate needs and expectations, proactively providing clear and honest communication, and ensuring data entry accuracy.

· Support customers by providing repair quotations and answering questions about credit terms, pricing, and availability.

· Review and verify the accuracy of customer orders; prepare and submit sales orders for order entry, finance teams. Ensure seamless cross-functional handovers.

· Research and resolve shared services order or invoicing discrepancies and delivery issues.

· Ensure data integrity and manage sales activities and pipeline within the CRM database.

· Participate in one-to-one, team, divisional, and company meetings and initiatives.

· Adhere to company, divisional, and department best practices to ensure and facilitate financial and data integrity, and sales and customer service processes.

· Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

To succeed, you will need

Supervisory Responsibility

None

Experience

Minimum 3-5 years’ experience in inside sales and customer service required.
Previous experience in a fast-paced environment with quote generation required.
Minimum 3-5 years’ experience with CRMs and ERPs (C4C, Salesforce, SAP, Oracle or similar) required.
Demonstrated proficiency in MS Office (Excel, Outlook, Word) with a minimum typing speed of 50 WPM required.
Fluent in Spanish (reading, writing, speaking) a plus.
Must be comfortable performing high volume, repetitive tasks with accurate data entry skills.
Previous experience in an inbound or outbound call center a plus.

Education

4-Year Bachelor’s degree is preferred.
Must have excellent oral, written, and verbal communication skills.
Strong customer focus demonstrated by an attitude of service, excellent organizational and collaboration skills, as well as proactive follow-up habits.

Skills

Demonstrate and promote a focus on team and team culture through collaboration, support, and internal customer satisfaction.
Ability to manage personal energy and stress levels while exercising your problem-solving, multi-tasking, and time management skills.
Develop a personal work system that enables you to work efficiently with minimal supervision both as an individual contributor as well as part of a team.
Must be a self-starter with ability to achieve weekly, monthly, quarterly, and annual goals and targets.

In return, we offer

Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
Health insurance/ Dental insurance/ Vision insurance
Paid time off
Life & Disability insurance
Salary up to $61,446.98 “Geographically adjusted”, based on knowledge, skills, and experience.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our West Springfield, MA office.

Contact information

Talent Acquisition Team: Tachelle Peeples

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.

About Atlas Copco

Manufactures industrial compressors, vacuum systems, and power tools.

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