As a Field Service Engineer - East, your mission is to facilitate growth of Power Technique Multibrand's aftermarket. You will report to the VP/Business Line Manager for service. You will diagnose and repair diesel-driven equipment, sell and quote service work directly to customers, manage digital service processes, and act as a trusted technical and commercial partner in the field.
Responsibilities include:
Technical Service & Repairs
- Diagnose, troubleshoot, and repair diesel-driven compressors, generators, and tools with primary focus on diesel engine related issues.
- Perform preventative, corrective, and breakdown maintenance on customer equipment.
- Identify root causes of failures and recommend durable repair solutions (not temporary fixes)
- Read and interpret service manuals, wiring diagrams, and engine fault codes
- Ensure all repairs are completed safely, efficiently, and to OEM standards
Customer Interaction & On-site Support
- Act as the primary company representative on customer sites
- Communicate technical issues clearly to operators, site managers, and decision-makers
- Explain repair needs, risks, and benefits in plain business terms (downtime, cost, reliability)
- Build trust-based, long-term customer relationships through professional service delivery
Service Sales & Commercial Responsibilities
- Identify and actively sell repair, overhaul, and preventative maintenance work
- Prepare and present clear, professional service quotes directly to customers
- Recommend additional services, parts, or upgrades based on machine condition and usage
- Follow up on quotes to secure customer approval and close service opportunities
- Operate effectively in an incentivized, performance-based compensation model
Travel: Extensive travel to customer locations is required, with some overnight travel (up to 80%)
