Description
Areas of Responsibility:
· Oversee all revenue-generating departments, including Rooms, Housekeeping, Food & Beverage, Engineering / Grounds, Marine Operations, Spa and other operations, ensuring profitability while maintaining excellent interdepartmental collaboration.
· Foster a strong partnership with the Director of Brand, Director of Marketing and Director of Revenue to maximize revenue. Actively participate in the development and execution of marketing strategies, revenue optimization efforts and design meetings – all with the goal of contributing to discussions, meetings, and plans with a focus on both local and national markets.
· Develop comprehensive marketing and pricing strategies tailored to various market segments, ensuring adaptability to swiftly respond to evolving market conditions.
· Champion the hotel’s brand standards, policies, and philosophy, cultivating positive relationships with both guests and employees through direct and indirect interactions.
· Assist Chief Financial Officer, Managing Partner and Director of Revenue in the preparation of the hotel’s annual budget and provide ongoing performance monitoring, including producing monthly financial reports and regularly evaluating the property’s financial standing against the budget.
· Collaborate with Chief Financial Officer and Finance team on the successful completion and compliance of all finance related tasks and responsibilities. Operate as a fiduciary of the hotel and Atlantic Hospitality.
· Collaborate with VP, Human Resources and HR team on the successful completion and compliance of all HR related tasks and responsibilities. This includes hiring, firing, employee retention, employee engagement, documentation and general compliance.
· Collaborate with Chief Development Officer and Design Team on all design and development related items associated with new builds, renovations and capital improvements.
· Collaborate with department heads, particularly in the Front Office, Housekeeping, and Food & Beverage, to achieve human resource goals, including recruitment, onboarding, training, scheduling, coaching, and performance management.
· Maintain a visible leadership presence across all properties, fostering a culture of operational excellence and guest satisfaction.
· Protect the business and its assets by enforcing and maintaining an effective preventive maintenance program.
· Ensure that the roles, responsibilities, and accountability of all direct reports are clearly defined, understood, and met.
· Provide guidance to Department Managers through regular meetings and ensure operational consistency across all properties.
· Uphold and ensure compliance with all federal, state, and local regulations, including OSHA, fire safety, and health codes.
· Collaborate with spa partners and support operational needs as necessary to ensure a cohesive guest experience.
· Respond promptly and professionally to guest requests, ensuring satisfaction and resolving any issues to maintain service excellence.
· Continuously review and refine operational processes and systems in collaboration with executive leadership to enhance performance and guest experience.
· In the absence of a portfolio General Manager, collaborate on providing interim oversight of the hotel to ensure seamless operations while interim and permanent replacement plans are derived.
· Perform additional duties as required to meet business needs.
Requirements
Necessary Skills and Attributes:
· Proven experience as a General Manager or in a similar leadership role within luxury hospitality.
· Strong leadership abilities with the capacity to inspire, develop, and motivate staff to achieve high levels of performance and personal growth.
· Unparalleled customer service skills, with a commitment to delivering an exceptional guest experience.
· Highly proficient in technical and computer skills necessary for hotel operations.
· Exceptional time management, conflict resolution, and cost control expertise.
· A strong advocate for maintaining a safe, secure, and healthy work environment.
· Highly energetic, self-motivated, with a positive, "can-do" attitude.
· Demonstrates accountability and takes ownership of work performance.
· Superior attention to detail, along with excellent verbal and written communication skills.
· Collaborative team player with the ability to work independently and under minimal supervision when required.
· Ability to prioritize effectively, balancing the needs of guests and co-workers without compromising service standards.
Success Factors:
· Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
· Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
· Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
· Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
· Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
· Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
· Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.
Safety and Security
· Recognizes and reports potential safety hazards and security gaps, works to improve and mitigate all potential risks in a timely and diligent manner.
· Understands and follows policies and procedures for life safety and other emergent functions of the hotel.
Additional Responsibilities:
· Any other duties assigned by Managing Partner and Atlantic Hospitality Ownership