ABA Operation Manager in Training (OMT)

Description

 The general duties of the Operations Manager in Training (OM-T) role exists to prepare individuals for promotion into an Operations Manager (OM) position at a current or future center. The OM-T will actively support daily operational functions while gaining comprehensive exposure to center management. Scope includes assisting with staff supervision, administrative HR support, compliance monitoring, facility maintenance, insurance authorizations, client intake, scheduling, communication, customer service, and budget awareness. The OM-T will participate in leadership meetings with the highest level of confidentiality and is expected to model professionalism and leadership in both appearance and communication.

Essential Duties and Responsibilities:

• Attend the assigned center daily and operate under the direct supervision of a training Operations Manager.
• Participate in all hands-on training activities across key systems (Catalyst, CentralReach, Paylocity) to build operational competency.
• Accept and apply feedback from the training OM and DCO to improve skills and professional development.
• Observe modeled procedures and practices and actively replicate them to build confidence and independence.
• Arrive promptly to assist with opening and closing procedures, becoming familiar with building access and security protocols.
• Support scheduling operations beginning in Week 3 of training, collaborating with the OM on daily and permanent staff/client scheduling needs.
• By Week 4, serve as the primary point of contact for staff call outs and independently manage daily schedule adjustments to ensure client coverage.
• Participate in two competency assessments: the first at Week 6, and a second at Month 3 to evaluate readiness for the AOM role.
• Analyze initial assessment data to identify skill gaps and direct training efforts toward targeted competency development throughout the training period.
• Gradually assume day-to-day operational tasks with increasing independence in preparation for transition into an AOM role.
• Maintain professionalism in appearance, communication, and behavior at all times, reflecting AAC leadership standards.
• Participate in leadership meetings, maintaining strict confidentiality and discretion regarding internal discussions.
• OM-T will be required to travel to other centers for coverage as needed.

Physical Demands: 

• Work may require sitting for long periods of time: also stooping, bending, and stretching for files and supplies.
• Occasionally lifting files or paper weighing up to 40 pounds.
• Requires operate a keyboard, telephone, copier, and other such office equipment.
• Vision must be correctable to 20/20, and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods of time.

Work Environment:

• Work is performed in an office environment. Availability M-F 7:15am-5pm in center
• Travel required to other locations as needed (cover other OM PTO)

Non-Discrimination Statement The Atlanta Autism Center (AAC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws. AAC complies with applicable laws regarding accommodations for qualified individuals with disabilities. We encourage individuals of all backgrounds to apply.

Requirements

Bachelor’s degree in business, psychology, or related field required 

Minimum of 3 years experience managing an ABA Center or healthcare operations  

Knowledge of ABA coding and billing practices 

Knowledge of ABA issues and terminology 

Computer skills including Google Workspace, Microsoft Office (including Excel), and relevant ABA software systems including CentralReach

This is a full-time, on-site position