In House Only: Human Resources Coordinator / Performance Management Program

About the Department

Position Duties

Bachelor's Degree in Human Resources Management, Business/Public Administration, Risk Management, Health Promotion, Public Health, Information Technology or related discipline with four years of human resources, personnel administration, policy development, risk assessment, insurance, accounting, health promotion, financial management, human resources information systems, or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and abilities for the position.

Must have the ability to obtain professional certification in the field of Human Resources which may include SHRM, PHR, PSHRA, or similar certification within 24 months of date of hire.

Must possess a valid driver's license.

Minimum Qualifications

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Responsible for the administration of ACCGov’s performance management system according to the design as determined by the County Manager in consultation with the HR Director. 

Serves as the primary contact for all employee inquiries related to ACCGov’s performance management system. Responds to requests by phone, in person, and via e-mail regarding software issues or concerns, deadlines, accessibility and other relevant performance management system inquiries.

Manages all performance management data with a focus on data quality and providing metrics to document employee professional growth. 

Evaluates and audits all aspects of ACCGov’s performance management system software to ensure it meets the needs of the employee population and management.
 
Collaborates with the Information Technology Department (IT) and software vendor(s) to ensure ACCGov’s performance management software is accessible to all full time employees in accordance with IT’s security requirements and that software updates are provided as needed.

Provides the HR Compensation Coordinator the necessary performance metrics to administer pay for performance increases as authorized by the Mayor & Commission.
 

Designs, manages and troubleshoots the employee reporting framework upon which the performance management system operates. 

Develops and maintains documentation of procedures for ACCGov’s performance management software and any related software systems.

Coordinates with Organizational Development to conduct training on the performance management system and any related software and/or tools, both virtually and in person, for all ACCGov full time employees. 
 

Collaborates with HR Management, Department Directors, Elected Officials, the Manager and Attorney to resolve both organizational level and individual employee performance management matters. 
 
Recommends new and revised performance-management related policies and procedures as needed. 

Communicates performance management related policies and procedures to employees and ensures understanding and compliance. 
 
Suggests and implements process improvements to enhance the efficiency and accuracy of the performance management program.

Performs other duties as assigned.
 
Knowledge, Skills and Abilities
Knowledge of the policies, procedures, and activities of the Athens-Clarke County Human Resources Department as they pertain to the performance of duties relating to the position of Performance Management Program Coordinator.
 
Knowledge of the terminology used within the department. 

Knowledge of performance management software, HRIS (Human Resources Information System), and MS Office applications, particularly Excel.

Ability to communicate effectively with supervisors and other staff members. Effective communication and interpersonal skills.
 

Ability to compile, organize, prepare, and maintain an assortment of records, reports, and information in an effective manner and according to departmental and/or governmental regulations.
 
Ability to devote strong attention to detail and accuracy. Excellent organizational and time-management skills. Exceptional problem-solving abilities.
 
Ability to maintain confidentiality and handle sensitive information with discretion.
 
Ability to use independent judgment in routine and non-routine situations. 
 
Ability to utilize and understand computer applications and techniques (including database management software) as necessary in the completion of daily assignments.

Ability to communicate, orally and in writing, effectively across all levels of the organization, including information technology staff, system users, senior management, and other relevant groups. 

Ability to troubleshoot and resolve performance management system software and connectivity problems, including user access and component configuration, either independently or collaboratively with the IT Department.
 
Ability to plan, organize, and/or prioritize daily assignments and work activities. 
 
Ability to comprehend and apply regulations and procedures of the office.
 
Ability to use standard office equipment including, but not limited to, a computer, copier, and printer.

Other Qualifications

(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of automated office equipment including a computer, printer, calculator, copy and facsimile machines, telephone, overhead projector, and TV/VCR camcorder. Must be able to use body members to work, move or carry objects or materials. This position requires: walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Physical demand requirements are at levels of those of light work.
 
DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things which may include maps, various handbooks, manuals, and code books.
 
INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange technical, legal, and administrative information; includes receiving assignments and/or directions from supervisors.
 
LANGUAGE ABILITY: Requires the ability to read a variety of guidelines, records, reports, printouts, computer manuals, ordinances, and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare collection reports, billing statements, spreadsheets, budgets, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people such as supervisors, subordinates, and the general public, with poise, voice control, and confidence. 
 
INTELLIGENCE: Requires the ability to learn and understand complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.
 
VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including payroll practices, federal and state law related to payroll practices, and standard computer software program terminology.
 
NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize and determine percentages and decimals; and interpret graphs and charts.
 
FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually using office equipment, investigative and drafting tools, and other job related equipment.
 
MOTOR COORDINATION: Requires the ability to coordinate hands and eyes in using office equipment such as computers, telephones, and calculators. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.
 
MANUAL DEXTERITY: Requires the ability to handle a variety of items such as a computer, printer, typewriter, calculator, telephones, copier and facsimile machines, and audio/visual equipment. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimum levels of eye/hand/foot coordination.
 
COLOR DISCRIMINATION: Requires the ability to differentiate between colors and shades of color.
 
INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under considerable stress when confronted with an emergency.
 
PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone and two-way radio.
  

ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, 762-400-6370 or leah.jagatic@accgov.com.