About the role
The Senior Business Technology Analyst will play a pivotal role in defining the business and technical requirement specifications to build digital solutions on the APAC Horizon platform, an end-to-end AWS cloud solution that leverages reusable microservices to provide a robust claims platform for contact center agents and end customers who have signed up for Asurion products such as Device Protection, Tech Support, Device Repair, Trade-In, Upgrade, and Device Financing.
In this role, you will be responsible for:
Managing business processes across various APAC product suites, including Device Protection, Upgrade, Open Market, Trade-In, and Direct to Consumer. Collaborate with internal teams to ensure that technology solutions align with overall business objectives and strategies. Lead and manage IT system enhancements and implementation projects.
Conducting research and discovery sessions to drive hypotheses with stakeholders across Care, Supply Chain, Finance, Finance, Legal and Risk functions for the clients.
Understand and analyze business needs for typical CRM, SCM, Web applications in the telecommunications or insurance industry. Work closely with stakeholders to define requirements, translate business needs into technical solutions, and prepare functional specifications.
Coordinating with the development team (offshore) to ensure adherence to the approved APAC Horizon architecture designs (microservices). Liaise with development teams (including offshore) and coordinate cross- functional initiatives.
Define testing approaches, support UAT, and ensure system deliverables are of high quality. Document and address any issues identified during testing phases.
About the company
Our journey has taken us from a small startup to the biggest tech care company in the world. We'll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you've heard of and whose products you love, Asurion's 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.
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