About the role
The Universal Service Experience (USE) Platform Systems Admin and Technical Services Lead is responsible for overseeing the USE platform's systems administration, strategic management, operation, and continuous improvement. The role supports the Enterprise Platform Owner in ensuring the alignment of the platform's delivered services with business needs, whilst managing demand and user/systems administration to deliver measurable, high-quality employee engagement service. The USE Platform Systems Administrator and Technical Services Lead plays a critical role in the successful delivery and operation of the USE platform's services, ensuring they are reliable, scalable, secure, and follows regulatory policy.
In collaboration with the USE Platform Technical Owner and Platform Architect, the role involves maintaining a collaborative partnership with both the AstraZeneca business customers, the wider AstraZeneca business, integrated systems owners, and the MoveWorks organisation. This collaboration enables the platform team to prioritise and schedule technical change whilst minimising impact on the ongoing BAU services. The role involves proactively collaborating with key AZ business and technology customers to provide guidance in the service success focus areas determined as crucial to helping AstraZeneca achieve desired outcomes.
The USE Platform Systems Admin and Technical Services Lead is responsible for the system administration of the USE platform, using the MoveWorks Control Console to manage user access, security privileges, system features, and workflows automating processes. Additionally, the role also involves the ownership of the USE platform's backlog of updates and technical changes, responsible for leading prioritisation of the backlog entries and managing the release lifecycle. By owning and maintaining a pipeline of demand, the process of engaging the USE Platform Ops team to ensure standards are maintained, solutions are found to business outcomes using an Out of the Box (OOTB) functionality is streamlined. They will also keep on top of the day-to-day delivery and quality of service, presenting a single point of escalation in response to major incidents and root cause analysis.
