Action Construction Equipment Ltd.
Website:
ace-cranes.com
Job details:
Company Description Action Construction Equipment Ltd. (ACE), incorporated in 1995, is India’s leading material handling and construction equipment manufacturing company. ACE holds a dominant market share and is recognized as the No. 1 crane manufacturer in India and the world’s largest manufacturer in the pick-and-carry crane category. With eight modern manufacturing facilities in Faridabad and a dedicated R&D and training center, the company delivers globally competitive products across agriculture, construction, road construction, and earth-moving equipment. ACE serves over 15,000 customers in India and exports to around 20 countries, supported by a pan-India after-sales network operating from more than 100 locations and 21 regional offices. The company is widely awarded, values social responsibility, and provides 24x7 emergency response services in select districts as part of its CSR initiatives.
Role Description The Asst. Service Manager is a full-time, on-site role based in Mumbai, responsible for overseeing and coordinating after-sales service activities for ACE equipment in the region. This role includes managing service schedules, supervising service technicians, and ensuring timely resolution of customer complaints and technical issues. The Asst. Service Manager will collaborate with dealers, regional offices, and internal teams to maintain high service standards, optimize spare parts usage, and support warranty and maintenance programs. The role involves monitoring service performance metrics, preparing reports, conducting customer visits, and participating in training initiatives to enhance service quality and customer satisfaction. The position requires regular field interaction, adherence to safety and compliance standards, and proactive support to strengthen ACE’s brand and customer relationships.
Qualifications
- Strong technical knowledge of construction, material handling, or heavy equipment, with the ability to diagnose and resolve mechanical, hydraulic, and electrical issues.
- Experience in service management, including supervision of service teams, workload planning, and coordination with dealers or regional offices.
- Customer service skills, with the ability to handle escalations, communicate clearly, and maintain professional relationships with clients and partners.
- Competence in service documentation, reporting, and use of basic computer applications (e.g., MS Office, service management systems).
- Ability to work on-site and in the field, including occasional travel within the region, and adherence to safety and compliance standards.
- Diploma or bachelor’s degree in Mechanical, Automobile, or related engineering discipline preferred; relevant industry experience in lieu of formal education will be considered.
- Prior experience in construction equipment, cranes, or heavy machinery service operations is highly beneficial.
- Strong organizational skills, problem-solving ability, and the capacity to work independently and as part of a cross-functional team.
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