Asst Manager - Order Management
Azelis
- Location
- Mumbai Metropolitan Region
- Job type
- Full-time
Required skills
- compliance
- cross functional
- ISO standards
- order processing
- UAT
- ERP
About the role
Azelis
Website:
azelis.com
Job details:
Key Responsibilities
- Adherence to all company policies and procedures.
- First point of contact for Sales team and suppliers for processing of Indent & Agency Orders. Managing customer enquiries, providing documents to new customers /suppliers
- Directly responsible for end to end Indent & Agency Order processing activities related to the procurement of goods & services from suppliers across the globe and for direct despatches to customers in India.
- Accurate and timely processing of Indent & Agency orders, sharing of commission statements with suppliers including documentation, validation of PRs, quotation, issuing Proforma Invoice, shipping documents and payment follow ups.
- Manage High Seas sales , Transit resales and Bond shipments as and when required
- Manage FOC and paid sample orders / distribution for trials including co-ordination and distribution
- Collaborate with stakeholders for data and information on plan for Indent Orders including list of suppliers, approvals and timelines.
- Delivery of original /copy documents within 24 hours of receipt to customers
- Responsible for clearing of Import consignments including import documentation handling, duty payments, co-ordinate with CHA’s , shipping lines and suppliers.
- Co-ordinate with CHA’s and warehouse team for delivery of import consignments and GRN in the system
- Verification of vendor Invoices and services for release of payments
- Support demand planning team with required data for Inventory planning
- Manage New Customer and Vendor on-boarding as well as change requests
- Support demand planning team with forecasts and other relevant data
- Issue Debit & Credit notes and provide data & documentation for the same
- Initiate, manage and maintain cross functional communication /discussions with Sales, Supply Chain, Planner & Finance teams to align on placement of orders & processing of commissions.
- Co-ordinate with Suppliers, Shipping lines and freight forwarders for shipments and resolving queries and issues of customers related to shipments.
- Lead / supports continuous improvement projects
- Publish daily, weekly & monthly , reports, metrics and share Order status trackers with stakeholders
- Ensure monthly KPIs are met
- Timely resolve issues & customer complaints, conduct RCA and implement corrective action
- Ensure compliance with company policies and regulatory standards.
- Publish monthly commission statements and Ensure on time accruals /payments for commissions payable by principals
- Create and update SOPs at regular intervals
- Create and train back-ups and junior CSRs.
- Providing support on ERP projects, performing UAT and other testing
- Qualifications & Experience:
- Graduate/Postgraduate in Commerce, Business Administration, or related field
- 10+ years of experience in independently managing International Order processing activities, Procurement , import /export orders and supply chain processes.
- Good experience in ERP systems and documentation tools (D365 preferred) related to Order management or Sales & Distribution model
- Strong understanding of Indent Order management & procurement processes, and International trade & payment terms.
- Experience in managing Letter of Credit shipments
- Excellent attention to detail and organizational skills
- Good communication, collaborative and coordination abilities
- Preferred Skills:
- Experience in manufacturing, pharma or chemical industry
- Knowledge of ISO standards and audit documentation
- Proficiency in MS Office and document management systems
- Training expertise
- Leading small teams on key projects
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