Mashreq Corporate & Investment Banking Group
Website:
mashreqbank.com
Job details:
Role: Assistant Manager – Employee Experience
Experience: 12–15 Years
Location: India (BFSI Preference)
Role Purpose
The Assistant Manager – Employee Experience will drive end-to-end benefits strategy, payroll governance, and employee experience initiatives. The role requires balancing compliance rigor with experience excellence, while leading automation and transformation efforts across HR operations.
Key Responsibilities
- Benefits Strategy & Administration
- Develop and implement a comprehensive benefits strategy aligned with organizational goals and market benchmarks.
- Manage vendor relationships (insurance providers, meal benefit vendors, etc.) to ensure cost efficiency and service quality.
- Lead annual benefits review cycles and recommend enhancements to leadership.
- Ensure benefits programs comply with regulatory requirements through regular audits and policy updates.
- Drive automation in benefits administration including enrollment, claims processing, and employee self-service tools.
- Collaborate with HRIS/IT teams to integrate systems for seamless benefits management and real-time data access.
- Continuously assess and enhance benefits programs through employee feedback, benchmarking, and innovation.
- Payroll Governance & Compliance
- Partner with payroll stakeholders to ensure timely and accurate statutory account setup (PF, Gratuity, etc.).
- Establish strong controls and processes for payroll documentation and statutory compliance.
- Ensure adherence to Indian labor laws and provide guidance during statutory audits.
- Conduct periodic internal audits to identify and mitigate compliance risks.
- Coordinate with internal/external auditors and ensure closure of audit findings.
- Monitor payroll vendor SLAs and ensure delivery against agreed standards.
- Maintain accurate records of payroll transactions and statutory filings.
- Act as escalation point for complex payroll compliance issues and regulatory queries.
- Train HR and payroll teams on compliance updates and best practices.
- Employee Experience Strategy & Team Leadership
- Design and implement employee experience strategies aligned with organizational priorities.
- Lead and mentor HR operations team to ensure capability building and high performance.
- Track and improve HR operations KPIs through continuous process enhancements.
- Act as escalation point for complex employee lifecycle issues.
- Represent Employee Experience in cross-functional leadership forums.
Operating Environment & Stakeholder Management
- Collaborate across all organizational levels, influencing stakeholders effectively.
- Build strong internal and external networks to drive engagement and transformation initiatives.
- Partner with PICG teams (PABP, Talent Acquisition, etc.) to ensure seamless employee journeys.
- Ensure timely and effective resolution of employee and new joiner queries.
- Drive high-quality onboarding and employee interaction experiences.
Problem Solving & Innovation
- Champion digitization and automation initiatives within HR operations.
- Leverage emerging technologies to enhance efficiency and employee experience.
- Drive innovative solutions for process optimization and resource utilization.
- Prioritize and delegate effectively to manage multiple responsibilities.
Decision-Making Authority
- Provide policy clarification and interpretation to employees and stakeholders.
- Manage employee queries through structured FAQs and resolution frameworks.
Qualifications
Knowledge, Skills & Experience
- Bachelor’s degree in human resources, Business Administration, or related field.
- 12–15 years of experience in HR Operations/Employee Experience (BFSI preferred).
Technical Expertise
- Strong understanding of India labor laws and statutory compliance.
- Experience with HR systems (preferably Oracle Fusion, HRIS platforms).
- Proficiency in MS Excel and PowerPoint.
- Familiarity with Electronic Document Management Systems (EDMS).
Click on Apply to know more.