The Commerce Team Global
Website:
thecommerceteam.com
Job details:
Company Description
The Commerce Team Global specializes in eCommerce technology solutions, leveraging platforms like Salesforce, Scayle, Shopify, and BigCommerce to drive client success across various industries. With expertise in sectors such as Luxury, Outdoor, Household, Fashion, and Beauty retail, the company has established itself as a trusted partner for businesses worldwide. Recognized with accolades including "Best Multi-Territory Agency" and "Silver Boutique Agency" in 2024, The Commerce Team Global is known for its commitment to excellence. Their global presence and a 95% client retention rate reflect their dedication to innovative, industry-leading technology solutions.
Role Description
This is a full-time, on-site role located in Vadodara for an Associate Technical Support Engineer. In this role, you will provide technical support to clients, troubleshoot technical issues, and manage customer inquiries to ensure timely issue resolution. You will collaborate closely with cross-functional teams to address customer needs, ensure satisfaction, and enhance the overall support experience.
Skills and Qualification (Required)
- IT Graduate
- Good communication skills (written and verbal).
- Basic understanding of networking fundamentals (HTTP/S, TCP/IP, DNS, SSL).
- Awareness of client-server architecture and web concepts.
- Willingness to work in 24x7 rotational shifts.
- Critical Skill: Strong willingness to learn and self-learning capability – ability to research, practice, and adopt new skills quickly.
- Adaptability and resilience – able to adjust to changing technologies, workflows, and customer needs.
- Problem-solving mindset – curiosity to explore root causes rather than applying quick fixes.
Preferred (Good to have / To be learned)
- Basics of RESTful APIs and tools like Postman.
- Exposure to HTML, CSS, JavaScript.
- Awareness of eCommerce systems (payment gateways, OMS, CDN).
- Interest in learning about application security fundamentals.
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