Website:
talent500.com
Job details:
About Officeworks:
Officeworks’ purpose is “we bring big ideas to life at low prices”. It’s how we create shared value for customers, team members, suppliers, communities and shareholders.
We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create, and Geeks2U.
Our products and services provide solutions to our diverse range of customers across Australia from households, students, small to large sized businesses, governments and schools.
Our culture is built on beginning with customer, doing the right thing, executing with accountability, and leading with ambition. We are one team who are proud to “wear the blues” and deliver for our customers.
We are an inclusive, forward-thinking organization where diverse perspectives enable innovation, continuous improvement and better outcomes for our customers and teams. The work we do plays an important role in helping Australians work, learn, create and connect.
By joining the Technology team in the GCC you will play a direct role in Officeworks’ global digital transformation, contributing to world-class capabilities that sit at the heart of how the business operates and grows. The GCC will support Officeworks’ purpose of helping to bring big ideas to life at low prices, ensuring technology remains a true enabler of customer value and operational excellence.
This opportunity to join as a founding member of the new global hub is a chance to be part of the original build-out of our GCC. Early joiners will influence how the hub operates and help shape the future state of some of Officeworks’ core technology ecosystem.
These roles are best suited for people who enjoy:
- exposure to eCommerce and digital platforms, customer facing services enabled online and in retail stores, and an expanding presence into generative and agentic commerce - covering operations, security, development, automation, and solution architecture
- supporting global initiatives and modernising business critical systems
- being the forefront of global innovation and transformation, helping digitize the Officeworks business joining a place where your skills matter, your growth is intentional, and your work has visible impact on business outcomes.
Why this role exists:
The Associate TX People Manager leads the delivery, support, and continuous improvement of Officeworks’ People technology ecosystem. The role oversees a dedicated team, and partners extensively with external service providers, implementation partners, and managed service vendors to deliver high-quality technology solutions for team member systems.
This role ensures the stability, security, and integration of core People systems, with explicit focus across both SAP SuccessFactors and UKG/Kronos environments. Sitting under the broader SAP umbrella while supporting a multi-platform landscape, the role balances operational delivery, vendor coordination, and team leadership to support Officeworks' corporate, operational, and team member experience objectives.
Essential:
- Education: Tertiary degree in Information Technology, Computer Science, Business Information Systems, or a related field.
- Experience: Minimum 8-10 years of experience in enterprise application management or IT delivery, with a strong focus on HR/People technology solutions.
- Platform Mastery: Proven experience with SAP SuccessFactors and/or UKG (Kronos) platforms, (Working Knowledge)with broad understanding of core HCM processes and time/attendance integrations.
- People Leadership: Demonstrated ability to manage, coach, and guide technical team members in an operational environment.
- External Delivery Management: Demonstrated experience coordinating third-party AMS vendors, implementation partners, and external consultants to deliver technology outcomes.
- Stakeholder Engagement: Strong communication and stakeholder management skills, with the ability to bridge technical requirements and business outcomes.
- Process & Governance: Sound knowledge of IT service management (ITSM) principles, incident management, change management, and system governance frameworks.
Preferred:
- Industry Context: Experience working within a retail, fast-moving consumer goods (FMCG), or multi-site operational environment.
- Cross-Border Operations: Experience working within global capability centers (GCC) or cross-regional matrix teams across Australia and India.
In this role you will:
Team Leadership and Capability Development:
- Build team capability and technical knowledge across key People technologies, fostering a collaborative, high-performing environment.
- Conduct regular performance check-ins, manage workload distribution, and support career development for direct reports.
- Guide the team through operational challenges, ensuring balanced resource allocation across support, maintenance, and project activities.
People Technology Platform Management:
- Oversee the day-to-day operational health, configuration, and support of the People systems stack, including SuccessFactors and UKG/Kronos.
- Ensure cross-stack knowledge is embedded within the team to effectively support both core HCM and time/attendance platforms.
- Manage support queue performance, ensuring incidents, system requests, and service requests are resolved within agreed SLAs.
- Maintain system governance, user access standards, and data integrity protocols across all People applications.
Partner and External Delivery Coordination:
- Act as the key operational interface for external technology suppliers, AMS vendors, and implementation partners.
- Coordinate external deliverable timelines, statement of work requirements, and resource engagements for People system changes.
- Monitor vendor performance against service level agreements and deliverable commitments to ensure value and delivery quality.
- Partner with internal procurement and platform leadership to support vendor reviews and contract operationalization.
Continuous Improvement and System Enhancements:
- Identify opportunities to streamline system workflows, improve user experience, and enhance platform functionality.
- Guide the execution of minor system updates, platform releases, and configuration adjustments in alignment with business priorities.
- Facilitate testing, quality assurance, and change verification processes prior to deployment of system changes.
- Ensure appropriate documentation, standard operating procedures, and knowledge-base materials are created and maintained.
Cross-Functional Integration and Governance:
- Partner with cross-functional technology teams, including Data & Analytics and Identity, to maintain secure and seamless system integrations.
- Support compliance, audit, and legislative requirements related to team member data, payroll interfaces, and access controls.
- Maintain alignment with Officeworks technology standards, security policies, and architectural frameworks.
- Provide regular operational updates, status reporting, and risk escalations to the SAP Platform Manager
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