42Gears
Website:
42gears.com
Job details:
We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients’ satisfaction.
Your responsibilities:
• Install, configure, monitor & maintain computer applications & networks
• Configure operating systems.
• Prioritize and manage the workflow along with resolving issues related to the network
• Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion
• Design computer systems to meet requirements of the organization or clients.
• Possess the ability to learn and work on changing and emerging technologies.
• First point of contact for clients for issues concerning their computer systems and equipment.
• Keep track of user’s system issues until they are resolved by adhering to the agreed timelines.
• Resolve complex problems, interact with clients through chats, emails or phone and provide unambiguously written instructions or technical manuals.
• Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
• Provide accurate feedback to customers promptly.
Ensure proper logging of all issues.
• Follow up with clients to make sure their product systems are functioning properly after troubleshooting.
• Document technical knowledge in the knowledge database.
• Monitor daily performance of technical systems.
Skill sets/Experience we require:
• Work experience as a Technical Support Engineer, expert in troubleshooting with strong base foundation on Mobility\Networking.
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
Pedigree:
Bachelors/Masters in Computer Science, Software Engineering, Information Technology or any other related discipline
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Click on Apply to know more.